Front of House Supervisor

Job Title: Front of House Supervisor

Status: Full Time

Location: Orlando, FL

Reports To: Front of House Manager

Schedule: Varies by event, typically Wednesdays-Sundays; shifts may range from 8 AM to 11 PM. Weekends, evenings, and holidays required as needed. Note: As a full-time employee, your schedule is set based on the operational needs of the organization and cannot be altered to support secondary employment.

Hours: Up to 40 hours per week

Pay Rate: $17.50/hour

Orlando Shakespeare Theater is seeking an enthusiastic and customer-focused Front of House Supervisor to support our 37th season. This is a full-time position ideal for individuals passionate about live theater and providing top-tier service to patrons and guests.

This role includes a mix of box office and front-of-house responsibilities. Ideal candidates are detail-oriented, proactive, and excited to work in a fast-paced, collaborative arts environment.

Overall Job Responsibilities

Box Office Duties:

• Provide a welcoming and helpful environment for patrons, volunteers, staff, and visitors
• Disseminate event information across multiple platforms to patrons and staff
• Process subscription and single ticket sales efficiently using Spektrix ticketing software
• Coordinate with various departments to address patron needs
• Conduct data entry and management tasks related to box office functions
• Manage voicemail and respond to inquiries via phone and email
• Work with management and team to complete various projects
• Assist Front of House Manager with maintaining the ticketing system (Spektrix). Includes event builds, promotions, patron records, reporting, and more as assigned.
• Lead the team of Front of House Associates in the absence of the Front of House Manager or Assistant Front of House Manager
  
  

Front Of House Duties

• Support morning student performances, matinee, & evening performances on an as-needed basis
• Assist groups & individuals with entering and exiting the theater
• Coordinate with the Front of House Manager, education department, and other related departments regarding performance needs
• Work closely with stage management and production team before, during, and after performances regarding various start & end times and late patron seating
• Address ADA needs before, during, and after performances
• Accurately produce performance reports
• Monitor volunteer activities and perform necessary tasks as assigned by the
  
  

volunteer coordinator

• Lead the team of Front of House Associates in the absence of the Front of House Manager or Assistant Front of House Manager
  
  

Experience & Skills

• Have a professional attitude, appearance, and personality
• Exhibit exceptional customer service skills
• Professional phone etiquette
• Exceptional verbal communication
• Ability to properly record information and produce various reports
• Ability to take direction and problem solve
• Experience in Spektrix or other box office/ticketing software (REQUIRED)
• Experience using Volgistics or other volunteer management software (REQUIRED)
• Be highly proficient in Google G-suite and Microsoft Office software
  
  

Organizational Relationships

• Reports directly to the Front of House Manager
  
  

Schedule

• The typical schedule will be Wednesdays-Sundays. The schedule may vary based on events.
• Shifts range from 8 AM start time to 11 PM end time
• Weekends, evenings, and holidays may be required
• Performances for the current season are scheduled through May 2026
• This position is anticipated to work 40 hours per week