Director of Retail Operations

Before we get into the specifics of the role, there are a few things we want you to know:

At the Orlando Magic, our approach is to not only learn as much about you as we can, but for you to learn about us. This is definitely a two-way street, so time with your potential new leader, teammates, and/or other departments that the role will work with is critical. It isn’t just, “what are we looking for”, but also, “what do we have to offer you” and “are we the right fit for you.” While every position is different, our interview process is typically a three-step process, sometimes more depending on the level and nature of the role.

What We Offer You

• 24 days of personal time off (PTO) per year 13 holidays (that is 37 paid days off year!) plus reduced summer work hours (every other Friday off during the off-season, which averages to another 8 or so days)
• A hybrid work model, casual work attire on non-game days, staff tickets to Magic home games, learning and development opportunities, Employee Resource Groups (ERGs), company sponsored events, volunteer opportunities & outings for every employee
• Fantastic benefits that include: medical, dental, vision, 401(k) with company matching, mental wellness resources, subsidized gym memberships, maternity & paternity leave
• Culture built on Community, Innovation, Legendary and Teamwork!
  
  

A quick summary about the Director of Retail Operations role:

The Director of Retail Operations is responsible for leading all retail business functions for Orlando Magic (NBA) and Orlando Solar Bears (ECHL), including in-arena retail locations, e-commerce platforms, special events, and brand-driven merchandise programs. You will drive revenue growth, operational excellence, and fan engagement while elevating both team brands through innovative product strategy, exceptional service standards, and best-in-class retail experiences.

What The Director Of Retail Operations Will Do

• Provide strategic leadership to achieve all Orlando Magic and Orlando Solar Bears retail revenue and expense goals.
• Develop an industry leading long-term retail vision, enterprise alignment, and innovation strategy across all retail touchpoints.
• Develop and forecast operational and financial plans for retail merchandise strategies.
• Drive retail revenue growth through fan engagement, product diversification, and expansion of the retail footprint.
• Lead inventory planning, merchandise flow, and benchmarking to meet customer demand and market trends.
• Oversee multi-channel assortment strategies across arena retail, e-commerce platforms, mobile experiences, and partner integrations to ensure a cohesive, brand-forward ecosystem.
• Identify and develop new business opportunities through licensed vendors, local partners, and unique collaborations.
• Oversee procurement of all branded giveaways, premiums, and gifting items for both organizations.
• Strengthen partnerships with league-approved licensees, emerging creators, and marketplace collaborators.
• Champion a unified fan experience across all retail environments, emphasizing service excellence and experiential activations.
• Analyze operational efficiencies and customer service performance to identify continuous improvement opportunities.
• Maintain accountability through standardized operating procedures and performance expectations.
• Collaborate with internal and external partners to position retail as a key revenue and brand driver.
• Ensure staff focus on sales goals, inventory accuracy, and exceptional customer service.
• Analyze sales trends within sports and comparable industries to inform product sourcing and strategy.
• Leverage sales data and business intelligence to support strategic decision-making.
• Partner with Marketing leadership on retail advertising, promotions, and uniform development initiatives.
• Ensure all retail locations within the Kia Center meet visual merchandising and brand standards.
• Manage team merchandise buying for resale for both the Magic and Solar Bears.
• Oversee relationships with local retailers and outlets for inventory liquidation and brand expansion as needed.
• Ensure warehouse and storage areas are organized and maintained to corporate standards.
• Provide accurate and timely reporting to senior leadership, the NBA, and the ECHL.
• Leverage technology to improve operational efficiency and evaluate new tools and systems.
• All other duties as assigned.
  
  

What The Director Of Retail Operations Needs To Have

• Bachelor’s degree in business management, sports marketing, retail management, or a related field, or equivalent work experience.
• Minium of seven (7) years of retail leadership experience within sports, entertainment, or branded consumer goods.
• Experience overseeing multi-unit retail operations and/or e-commerce platforms.
• Experience with web-based POS systems, e-commerce platforms, and inventory management systems.
• Strong leadership skills with demonstrated ability to manage teams and vendor relationships.
• Proven financial acumen, including budgeting, forecasting, and P&L responsibility.
• Deep understanding of merchandise planning, inventory flow, and retail analytics.
• Ability to deliver innovative retail experiences that enhance fan engagement and brand value.
• Willingness to work a flexible schedule, including nights and weekends, including all Orlando Magic home games (43 annually), and be on-call as needed.
• Proficiency in Microsoft Office and related business software.
• Strong organizational, time management, and attention-to-detail skills.
• Excellent verbal and written communication skills with an emphasis on business writing.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong interpersonal skills and the ability to collaborate effectively without direct authority
  
  

Physical Requirements

• None
  
  

If this opportunity is a role you're passionate about and it fits with your skills and experience, then we welcome you to take the next step and apply!

All offers of employment are contingent on successful completion of our pre-employment screenings, that will include a background check and may include a drug screen.

Please note that this is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Orlando Magic are not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at the Orlando Magic via-email, the internet or in any form and/or method without a valid written Statement of Work in place for this position from Orlando Magic HR/Recruitment will be deemed the sole property of the Orlando Magic. No fee will be paid in the event the candidate is hired by the Orlando Magic as a result of the referral or through other means.

The Orlando Magic is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, religion, color, sex (including pregnancy and gender identity), sexual orientation, parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, any other non-merit based factor or any other characteristic protected by applicable federal, state or local laws. Our leadership team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. If you’d like more information about your EEO rights as an applicant under the law, please visit http://www1.eeoc.gov/employers/poster.cfm