Branch Manager

Why Join Orlando Credit Union

At Orlando Credit Union, we are more than a financial institution—we are a mission-driven organization committed to empowering our members and strengthening our community. As a Branch Manager, you will have the opportunity to make a meaningful impact by leading a team that helps members build financial momentum and achieve lifelong success.

We offer a collaborative, growth-oriented environment where your leadership, ideas, and performance are valued. You’ll be supported with the tools, training, and resources needed to develop your team, expand your market presence, and drive measurable results.

If you are a dynamic leader who is passionate about developing people, growing relationships, and delivering exceptional service, we invite you to bring your energy and expertise to Orlando Credit Union.

Position Summary:

Orlando Credit Union is seeking a dynamic, results-driven Branch Manager to lead our SODO Branch. This role is instrumental in advancing our Mission, Vision, and Values by building meaningful, long-term relationships with our members and empowering their financial momentum.

The Branch Manager will provide strategic leadership and operational oversight, driving both exceptional service delivery and sustainable growth. This individual will inspire and develop a high-performing team while executing initiatives that expand our presence within the local market and generate new business opportunities.

Key Responsibilities 

• Lead High-Performance Culture: Inspire, coach, and develop a results-driven team focused on delivering exceptional member service and achieving branch goals


• Drive Business Growth: Generate new revenue through proactive sales, relationship-building, and community engagement that expands membership and deepens existing relationships


• Own Production Performance: Translate organizational production targets into clear, actionable team and individual goals, ensuring strong execution and accountability


• Deliver Results Through People: Mentor and guide staff to maximize opportunities across lending, deposits, and member services while building a strong talent pipeline


• Optimize Branch Operations: Oversee daily operations to ensure efficiency, service excellence, and a consistent, high-quality member experience


• Ensure Compliance & Community Presence: Maintain strict adherence to policies, regulations, and confidentiality standards while representing the credit union through community involvement and local partnerships

• Must have three to five years' credit union or related experience; at least two years' supervisory experience with leadership and team-building skills preferred.


• Bachelor’s degree in Financial Management or related field is required.  

Skills  

• High energy with the ability to approach individuals and engage in a conversation to successfully win business and open accounts.


• Communications involve motivating, influencing, educating and/or advising others on matters of significance.  Accuracy and attention to detail in both oral and written communication is a must.


• Strong supervisory and leadership skills required to manage, motivate, and develop employees.         


• Uphold confidentiality and customer privacy in all situations.         


• Well-developed problem-solving skills and ability to develop conceptual alternatives.


• Ability to plan, organize, implement, and interpret programs, goals, objectives, policies, projects, and procedures.


• Conflict resolution and/or mediation skills.


• Computer literacy/experience to include intermediate to advanced level knowledge of Microsoft Outlook, Excel, Word, PowerPoint, OneNote, and Teams.


• Proactively seeks solutions that benefit the member and the Credit Union while exhibiting sound and accurate judgment.       

Abilities & Additional Requirements 

• Ability, availability, and willingness to work flexible hours to accomplish workload. The job will require a non-traditional workweek with extra hours including evening and/or weekend duties.


• Must be bondable


• Must be registered pursuant to requirements of the S.A.F.E. Act.


• Demonstrated community involvement and volunteerism

Job Type:  Full Time Onsite 

Salary: Based on experience and qualifications.

Benefits: 

• Medical insurance


• Dental insurance


• Vision insurance


• Paid Life insurance


• 401(k) with company match


• Paid time off


• 11 Paid holidays


• Employee discounts


• Tuition Reimbursement Program


• Professional Counseling & Family Support


• Additional benefits

Physical Functions: Physical requirements involve performing general office activities.  This role will require you to regularly sit and talk for long durations.  The role will also frequently walk, reach with hands and arms, and will occasionally lift up to 25 pounds. 

Working Environment: Normal climate-controlled office setting with moderate noise. 

To perform this job successfully, an individual must be able to satisfactorily perform each essential duty with or without accommodation. The requirements listed above are representative of the knowledge, skill, physical demands and /or ability necessary to achieve success in this role. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Link: Accommodations | U.S. Department of Labor (dol.gov)