What are the responsibilities and job description for the Tickets Operations - Matchday Box Office Representative position at Orlando City SC?
TITLE: Box Office Representative
DEPRTAMENT: Ticket Operations
REPORTS TO: Ticket Operations Manager
FLSA: Non-Exempt, Part-Time
What Sets You Apart
Orlando City SC & Orlando Pride is seeking hardworking, positive, and passionate individuals to work as Box Office Representatives for the upcoming season(s) at the Inter&Co Stadium. The Box Office Representative is a part-time/game day position and is responsible for selling tickets and providing exceptional customer service to the public at the stadium on event/game days. This position is hourly, and applicants must live in the Central Florida area.
Essential Duties And Responsibilities
- Sell tickets to customers using the Ticketmaster software.
- Provide exceptional customer service while processing ticket orders and/or solving ticket related issues.
- Be prepared to answer general questions regarding seating, pricing, stadium policies, and event details.
- Accurately process customer ticket orders.
- Accurately balance cash drawer at the end of each shift.
- Other duties as assigned.
It’s never just a job at Orlando City SC & Orlando Pride. It’s a way of life. We live and breathe soccer and entertainment. We believe each role is as unique as the person who does it. To join our team, you will also possess these qualifications:
- Previous customer service and cash handling experience.
- Computerized ticketing experience preferred.
- Excellent customer service skills and ability to listen and communicate effectively.
- Proven job reliability, dedication, strong work ethic and responsibility.
- Ability to work independently and as a member of the team.
- Ability to count money and make change accurately.
- Ability to take and follow instructions in a high traffic environment.
- Ability to attain and maintain SafeSport certification.
- Ability to pass a background check.
- Exceptional communications skills written and verbal.
- Possess strong computer skills and be able to comprehend basic mathematics.
- Available to work 15 events at the Inter&Co Stadium (roughly 1/3 of all stadium events - evenings, weekends, and holidays may apply).
In November 2013, Orlando City Soccer Club was awarded a Major League Soccer (MLS) franchise, becoming the league’s 21st franchise. The team began play in March 2015, with 62,510 fans packing the then-Orlando Citrus Bowl for the Club’s MLS debut.
The Lions have reached the postseason in five-consecutive seasons (2020-24), qualified for the Concacaf Champions Cup (formerly Concacaf Champions League) in both 2023 and 2024, and reached their first final in 2020 during the MLS is Back Tournament. In 2022, Orlando City won its first championship of its MLS era, lifting the Lamar Hunt U.S. Open Cup trophy, which also marked the first championship by any professional team in the City Beautiful. Prior to its time in MLS, Orlando City boasted a decorated history in the United Soccer League, winning the league’s championship in both the 2011 and 2013 seasons.
In October 2015, the Orlando Pride was announced as the 10th team in the National Women’s Soccer League (NWSL), bringing professional women’s soccer to the state of Florida for the first time. The team began play in April 2016, setting a then-league single-game attendance record in its first-ever home game, with 23,403 fans witnessing the Club’s first win.
The Pride feature a star-studded roster of domestic and international talent and, in 2024, brought the first professional major league title to the city of Orlando, with the Club winning the NWSL Championship. The season saw the Pride complete the double, winning both the Championship and the NWSL Shield as the best team in the regular season, capping off a historic campaign that set numerous league records. Former Orlando City defender Seb Hines serves as the team’s head coach, not only the first Black head coach in the league, but also the first to win both the Championship and the NWSL Shield, and the 2024 NWSL Coach of the Year.
In 2017, both teams moved into its privately-owned, soccer-specific venue - Inter&Co Stadium - located in the heart of downtown Orlando.
In July 2021, the Club - which includes Orlando City SC, the Orlando Pride, Orlando City B (MLS NEXT Pro) and Inter&Co Stadium - was purchased by the Wilf Family, who also own the Minnesota Vikings of the National Football League.
For more information on Orlando City SC and Orlando, visit OrlandoCitySC.com or Orlando-Pride.com.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Orlando City and Orlando Pride will ensure that individuals with disabilities are provided with reasonable accommodation(s) to participate in the job application or interview process and perform critical job functions. Please contact the People and Culture department at Peopleandculture@orlandocitysc.com to let us know the nature of your request and your contact information.