Routing and Scheduling Specialist

Overview

The Routing and Scheduling Specialist plays a key role in supporting daily branch operations and ensuring efficient scheduling and routing of service appointments. This position works closely with the Branch Manager and field professionals to optimize service delivery, resolve scheduling conflicts, and maintain accurate records in company systems.

We Offer…

• Competitive earnings starting at $21 to $23 per hour
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid vacation, holidays, and sick leave
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program
  

Responsibilities

You will…

• Monitor and optimize daily and weekly service routes to ensure efficient scheduling for Orkin Pros.
• Assist the Branch Manager with administrative and backend office functions as needed.
• Respond to emails and inquiries related to scheduling, routing conflicts, and customer concerns.
• Reschedule missed service appointments and re-inspections promptly.
• Schedule callbacks and follow-ups for retreat services.
• Submit payables accurately into company systems.
• Manage incoming mail and ensure appropriate distribution.
• Handle cash deposits and issue receipts for received payments.
• Enter service agreements into company systems with precision.
• Schedule termite service appointments and coordinate initial services for new customers.
• Perform other duties as assigned or requested to support branch operations.
  
  
  

Why Orkin?

• You are interested in an opportunity with career potential in a reliable, recession-resistant industry
• You have a service-oriented mindset that leads you to build loyalty and trust with customers
• You hold yourself responsible to commitments
• You value being part of a team
• You want to keep learning, improving and developing as a leader
• You want to join a company that supports the community
• You want a career with a purpose at a mission-driven company that values
• Safety
• Professionalism
• Empathy
• Integrity
• Innovation
  

Qualifications

What do you need to be successful?

Minimum Requirements

• High School Diploma or equivalent required
• Strong organizational and time management skills.
• Excellent communication and customer service abilities.
• Tech-savvy with the ability to quickly learn and navigate internal systems.
• Familiarity with RFS and Tactical Planner preferred, or willingness to be trained.
• Experience with scheduling or routing systems is a plus.
• Proficiency in office software and data entry.
• Ability to work independently and as part of a team.
  
  
  

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time
• Be able to regularly lift and/or move up to 25 pounds.
  
  
  

Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer