What are the responsibilities and job description for the OCCC Training Coordinator position at Orkin LLC?
Are you passionate about helping others grow, thrive, and succeed? Do you love working in a fast-paced, ever-evolving environment? We’re looking for an enthusiastic Training Coordinator to join our innovative Learning and Development team. If you’re detail-oriented, flexible, and have a knack for thinking outside the box, we want to hear from you!
You’ll join a team backed by more than 120 years of delivering top-notch service, and you’ll be a key player in maintaining our reputation as the best in pests.
Want to Join the Best in Pest? Go Pro with Orkin. Apply from your phone in minutes!
Responsibilities
Purpose of the job
At Orkin, our purpose is to help protect the world where we live, work and play. We have a FAST PACED, fully remote National Customer Contact Center with dedicated inbound sales, web sales, lost lead sales, customer service, retention, national accounts and termite billing/claims teams.
In this role, you’ll have a pivotal impact on the performance and success of our Sales and Customer Service teams, equipping them with the skills and knowledge they need to achieve their goals and exceed expectations. This is an opportunity to make a real difference in an organization that values growth, collaboration, and creativity.
You will…
- Design and create engaging training materials using PowerPoint, SharePoint, and video platforms.
- Develop and deliver digital and physical educational resources to New Hire/Core agents via Teams.
- Monitor, track, and document agent progress throughout training sessions.
- Partner with our Sales and Customer Service teams to continuously improve training programs.
- Gather and analyze feedback from trainees and managers to enhance training effectiveness.
- Manage and complete all assigned training tasks on schedule with precision.
- Process Improvement: Automate and simplify routine processes to make room for more complex work.
We Offer…
- A collaborative team environment where your ideas and creativity are valued.
- Opportunities to work independently on impactful projects.
- A flexible, remote-friendly role with diverse schedules (8 AM–8 PM availability).
Schedule: Monday to Friday, 40 hours per week. Shifts include 8 AM–5 PM, 9 AM–6 PM, 10 AM–7 PM, or 11 AM–8 PM. Flexibility is key!
- The chance to grow with a company that invests in its people.
- Comprehensive benefits package including medical, dental, vision & life Insurance
- 401(k) plan with company match, employee stock purchase plan
- Paid vacation, holidays, and sick time
- Employee discounts, tuition reimbursement, dependent scholarship awards
- Comprehensive training programs as the industry leader
Why Orkin?
- Founded in 1901, Orkin Pest Control is a global residential and business service provider
- Consecutive years of improved earnings with over 2 million customers
- Orkin is financially stable and growing as the largest subsidiary of Rollins, , (NYSE: ROL), headquartered in Atlanta, GA
- Orkin’s National Contact Center is a high energy, fun and collaborative work environment with strong management
Qualifications
What’s required
- A proactive individual with experience as a trainer or mentor (preferred but not required).
- Sales or Customer Service experience in a call center environment is highly preferred.
- Remote work experience and reliable internet service.
- Flexibility to work AM or PM shifts as required.
- High School Diploma or equivalent required.
What you’ll need
- Proven ability to manage the full training cycle, from in-person sessions to web-based learning.
- Adaptability to thrive in a fast-paced setting with short-notice changes.
- Excellent interpersonal and communication skills
- Basic computer skills in various software and web-based applications
- Proficient in Microsoft Office
- Demonstrated ability to prioritize tasks and manage time efficiently
- We encourage applicants to complete our short Culture Index Survey so we can get to know your natural work style and preferences
Work from home requirements
- Appropriate workspace in your home, private/semiprivate home-office space free of distractions and background noise
- A workspace with adequate furnishings (e.g., a desk and chair) and lighting
- Minimum of 20 mpbs upload and 50 mbps download, high speed internet connection with the ability to hard wire directly to a modem
Orkin is an Equal Opportunity/Protected Veterans/Individuals with Disabilities Employer