Forrest /HomePro Pest Control - Customer Service Specialist

At Forrest Powered by HomePro, you’ll be critical to helping our customers feel we’ve delivered on our promise. That means building on our reputation for top-notch service from the industry leader protecting homes and businesses.

Our Customer Service Specialist position gives you an opportunity to help customers with your service mindset and your drive to be accountable to a team that’s counting on you. You’ll excel with organizational skills and commitment to accuracy in a fast-paced dynamic environment.

You’ll have more than a job—you’ll have a career with growth potential and benefits that go beyond the basics. This includes full medical, dental and vision coverage for you and your family, competitive pay and a 401(k) program. Not to mention, you’ll receive opportunities to volunteer and give back.  

As a Customer Service Specialist, you will be a Subject Matter Expert and play a pivotal role in ensuring every customer has an experience that’s the best in pests. You will field incoming requests, schedule service visits and maintain efficient routes that reduce drive time for HomePros. Leading with empathy and a service mindset, you’ll keep integrity and excellence at the forefront as you coordinate service, resolve issues and support overall satisfaction to help your branch maintain and grow customers.

You will…

• This role is based onsite and requires working from our office location during regular business hours. 
• Answer incoming calls and make outbound calls to customers to schedule, confirm and follow up on service appointments.
• Proficiently navigate a Windows-based & Web-based system to track routes and optimize current and future schedules—don’t worry, we will train you!
• Apply expertise developed in training to schedule appointments for technicians to efficiently minimize drive time and/or distance as needed and recommend alternative routes when appropriate
• Use your sharp listening skills and probing questions to identify the customer’s concern and evaluate their needs
• Monitor, update and maintain customer database with accurate customer information including call details, disposition of calls, payments, and other results
• Reschedule unserviced accounts within 24 hours
• Participate in quality assurance processes, programs, and initiatives
• Safeguards customer’s privacy and other proprietary information

What type of benefits will you receive?

• Pay of USD $18.00 to $22.00 hourly
• Comprehensive benefits package including medical, dental, vision, maternity, & life Insurance
• 401(k) plan with company match, employee stock purchase plan
• Paid Time Off and Paid Holidays
• Employee discounts, tuition reimbursement, dependent scholarship awards
• Industry leading, quality, comprehensive training program

Why HomePro Pest Control? 

• Forrest, originally established in 1970, we have over 50 years of experience in providing the best pest solutions for our community!
• HomePro, earned numerous awards for “Best Of”, including having been named one of the 2022 Best Pest Control Services in Virginia Beach by Expertise!
• Combined in 2022, allowing us to provide unmatched service quality backed with decades of knowledge and award-winning service quality.
• We’re a local brand backed by Rollins Inc., a leading, global company that provides pest control services through its subsidiaries and franchises! 
• We take tremendous pride in caring for our employees, customers, and our community. We can’t wait to learn more about you! 

What do you need to be successful?

• Previous experience in Customer Service or Sales preferred
• High School Diploma or equivalent required
• Excellent interpersonal and communication skills
• Basic computer skills in various software and web-based applications
• Proficient in Microsoft Office
• Strong attention to detail and follow through
• Demonstrated ability to prioritize tasks and manage time efficiently
• We will consider for employment all qualified applicants in a manner consistent with the requirements of applicable state and local laws.

What will my work environment be like?

Candidates must meet physical job requirements and safely perform the job duties with or without accommodations:

• Must be comfortable sitting at a desk and working with a computer, keyboard, telephone, and other office equipment for extended periods of time.  
• Be able to regularly lift and/or move up to 25 pounds.

HomePro Pest Control is an Equal Opportunity / Protected Veterans / Individuals with Disabilities Employer