Director of Field Operations

Role: Director of Field Operations, Self-Perform Services
Location: CLM Midwest home market (travel required)
Salary: $155,000–$170,000 8–12% performance bonus

Overview
We are looking for a results-driven Director of Field Operations to lead Leo’s self-perform
technician workforce. This role is the single point of accountability for approximately 70 W2
general maintenance technicians, a 5-person dispatch team, and a landscaping operation serving
commercial retail customers across CLM Midwest’s footprint.
The ideal candidate has led large W2 field workforces, understands the economics of a truck roll,
and knows what it takes to keep technicians productive, safe, and retained in a tight labor market.
You will manage the self-perform cost center budget and drive technician efficiency. Reports into
R&M; leadership.

What You’ll Do
• Manage the self-perform cost center budget: labor cost per work order, technician
utilization, overtime management, and cost-per-completion targets
• Drive technician efficiency as the primary operating focus: first-time fix rates, on-time arrival,
work orders per tech per day, and completion velocity
• Manage dispatch operations to optimize routing, reduce windshield time, and maximize
daily work order throughput per technician
• Recruit, onboard, develop, and retain a workforce of 70 general maintenance technicians
across multiple geographies
• Build a technician career ladder with clear skill gates and compensation progression
• Lead the dispatch manager and 4 dispatchers to ensure real-time work order assignment,
emergency response coverage, and SLA compliance
• Oversee landscaping operations including seasonal planning, crew scheduling, and quality
standards
• Partner with Account Management on SLA performance and client escalations,
Construction on project handoffs, and Finance on budget tracking and variance reporting
• Provide field intelligence to Sales on self-perform capabilities, capacity, and geographic
coverage for new business pursuits

What We’re Looking For
• 7 years managing a W2 field technician workforce of 40 people in commercial facilities
maintenance, building services, or property management
• Direct experience with dispatch operations and field service management technology
• Experience managing cost center budgets: labor budgets, overtime controls, and
cost-per-work-order economics
• Track record of reducing technician turnover and building workforce development programs
• Experience serving multi-site commercial retail or similar distributed customer portfolios
• Strong safety culture mindset with knowledge of OSHA regulations applicable to field
maintenance
• Exceptional communication skills with the ability to hold technicians accountable while
earning their trust

Preferred Experience
• Experience at a national FM provider (CBRE, ABM, JLL, C&W; Services) or PE-backed
services company
• Familiarity with CMMS platforms (ServiceChannel, Corrigo, Facil-IT, or similar)
• Trade background (journeyman-level experience in any maintenance trade) in addition to
management experience
• Experience with landscaping operations management as an adjacent service line
• Union and non-union workforce management experience

Ideal Candidate Traits
• Operator mindset: drives results through the field, not from behind a desk
• Bias toward action and accountability. Makes decisions with 70% information and adjusts.
• Comfortable with conflict: has confronted underperformers and made hard calls on
personnel
• Knows their numbers cold. Can rattle off daily KPIs without looking them up.
• Builds systems, not personality-dependent operations. Leaves behind SOPs and career
ladders, not just relationships.re we do things the right way and we strive to be of use to the world.