Operations Manager

Position Details:

Title: Operations Manager

Location: Somers, NY

Schedule: Monday through Friday, daytime hours

Compensation: $100k-$125k profit sharing

Benefits: competitive benefits package

Position Description :

• Performs Service tasks, identifies technical problems and makes analysis through remote or on-site activity in any Service categories (installation and commissioning, maintenance, repairs, engineering and consulting, advanced services, extensions, upgrades and retrofits, end of life services, replacements, etc.).
• Contributes to customer satisfaction by executing Service work according to customer order and expectation. Creates and maintains a good relationship with customers and understands their needs. Identifies new sales opportunities and communicates them internally.
• Coordinates, prepares and ensures that all materials, parts and equipment are available and at the appropriate quality for Service activities.
• Prepares all documents and reports to be signed by the customer representative. Reports work done in a timely manner and follows up when needed.
• Proactively identifies potential equipment failures and requests proactive corrective actions. Troubleshoots equipment failure and makes recommendations to avoid repeating the problem in the future.
• Proactively identifies suggestions for product and quality improvement and communicates them further in the ABB organization. Provides recommendations to management to improve operations and customer service.
• Applies safety rules and safe practices as well as environmental responsibilities. Reports unsafe practices and incidents.

Skills, Experience, and Education:

• 5 years of operational experience
• 3 years of leadership experience
• Possess a college degree in a related field (logistics, business, etc.) or equivalent work experience
• Possess certifications related to improving efficiencies (Lean / Six Sigma, etc.)
• Would be familiar with AI and automation tools
• Possess leadership qualities and is viewed as a leader.
• Effectively use Microsoft Office software (Outlook, Word, Excel) to communicate via email, to maintain customer and vendor contact files and appointments, and to analyze performance data.
• Possess and maintain product knowledge related to the specific Profit Center market.
• Be able to create and nurture a positive team environment, training and inspiring all co-workers to do their best work to achieve the highest levels of customer and employee satisfaction.
• Be able to build and maintain influential relationships with customers and vendors.
• Possess a strong work ethic and a high standard of integrity.
• Be able to interpret performance report data to determine the effectiveness of business operations and take appropriate action to adjust processes to maximize profitability.
• Possess a comprehensive knowledge of and able to apply and enforce OSHA, DOT and other material handling and facility safety regulations.
• Be able to learn and operate the computer related systems used for business operations.
• Be able to quickly develop a comprehensive knowledge of products sold at the Profit Center.
• Be able to safely operate a forklift and all material handling equipment in use at the Profit Center.