Inside Sales Manager

Job Description

We are looking for a Inside Sales Manager to join our team in Houston, TX!

Summary:

The Inside Sales Manager is responsible for leading and developing the inside sales team serving multiple locations across industrial construction, commercial construction, and OEM accounts for a Major Market. This role ensures all standard quotes and inside sales activities are executed with precision, profitability, and professionalism — aligning with customer RFQs/RFPs, internal pricing standards, and project delivery expectations. The manager will oversee the full standard quotation and order management cycle: from RFP acknowledgment and vendor engagement through quote delivery and customer follow-up. The position emphasizes margin management, process discipline, customer responsiveness, and collaboration with purchasing, project management, and outside sales teams to drive consistent, profitable growth.

What You'll Do:

Leadership & Team Development

• Lead and mentor a team of inside sales specialists focused on industrial and commercial construction and OEM customers
• Provide clear direction, expectations, and coaching to ensure high-quality, on-time, and accurate quotations
• Establish measurable performance goals tied to responsiveness, accuracy, margin performance, and customer satisfaction
• Conduct regular team training on quoting processes, product knowledge, vendor engagement, and customer communication standards
• Foster a culture of accountability, proactive communication, and continuous improvement

Quotation & Proposal Management

• Oversee the complete quoting process from RFP acknowledgment through submission and follow-up
• Ensure the team promptly acknowledges receipt of RFPs/RFQs, communicates expected response dates, and sets clear customer expectations
• Assign and track quote requests, ensuring ISOTIF performance (In-Spec, On-Time, In-Full) on all submittals
• Guide sales reps in reviewing RFP/RFQ requirements to confirm product specifications, scope, and compliance with customer documentation
• Validate that each quotation accurately reflects project scope, delivery schedule, terms, and commercial conditions
• Ensure competitive and compliant quote packages are professionally formatted and submitted by deadline

Vendor & Internal Resource Coordination

• Coordinate with key manufacturers, OEM partners, and purchasing teams to obtain pricing, lead times, and technical documentation
• Leverage relationships with vendor representatives to secure competitive terms and ensure timely quote turnaround
• Collaborate with internal engineering, logistics, and project management to align pricing and delivery with operational capability
• Manage bid calendars, quote logs, and tracking systems to maintain visibility across all active quotes and proposals

Margin Analysis & Pricing Control

• Review and approve all pricing overrides, discounts, and margin exceptions to ensure alignment with company profitability goals
• Provide ongoing margin analysis, quote-to-order conversion metrics, and variance reporting for leadership review
• Implement tools and dashboards for monitoring quote volumes, hit rates, and profitability by customer, product line, and salesperson
• Support the development and enforcement of pricing strategy, including escalation review processes for competitive or high-value bids
• Educate team members on balancing competitiveness with profitability through informed pricing decisions

Process Standardization & Compliance

• Establish and enforce consistent quoting and documentation standards to ensure accuracy and compliance with customer and company requirements
• Maintain process flow documentation covering RFP acknowledgment and communication, vendor engagement and pricing request protocols, internal resource coordination and lead-time, quote preparation, review, and approval ISOTIF quote submission Follow-up and feedback capture
• Drive the use of CRM, ERP, and quoting systems (e.g., SAP, Epicor, Salesforce, or BidMan) for all sales activity tracking
• Audit quotes for completeness, compliance, and accuracy, ensuring professional and consistent customer-facing documentation

Customer Engagement & Follow-Up

• Maintain strong relationships with key customer contacts, project managers, and procurement personnel
• Ensure every quote is followed up with customers to confirm receipt, clarify questions, and capture feedback or next steps
• Support Outside Sales in strategic pursuits, bid reviews, and post-bid clarifications
• Collaborate with project execution and order management to ensure a smooth transition from quote to order fulfillment
• Other duties as assigned