General Manager-Pet Care Facility

General Manager – Orion Retreat and Daycare, Inc.

Location: Asheville, NC
Full-Time | Competitive Salary Performance Bonus

Do you have a passion for pets and proven success in leading high-performing teams? We are seeking an experienced General Manager to oversee all aspects of operations at our multi-million-dollar, one-of-a-kind pet care facility. This leadership role offers the opportunity to make a meaningful impact on the lives of pets, pet parents, and the team you lead.

Key Responsibilities:

· Lead all operational and administrative functions of the facility

· Supervise and develop the management team and staff

· Ensure exceptional guest service and satisfaction

· Hire, train, and evaluate team members in alignment with company policies

· Manage scheduling, performance reviews, and corrective actions

· Oversee payroll, budgets, and operational expenses

· Ensure compliance with safety, sanitation, and HR requirements

· Maintain facility and equipment through preventive maintenance and repairs

· Communicate regularly with ownership on performance, needs, and operations

· Step in to support team members when necessary

· Required under certain circumstances, to perform/assist in all functions for all positions at pet care facility

Qualifications:

· 5 years of management experience in the pet care

· Experience managing operations of $1.5M in annual revenue

· Genuine passion for pets and their owners

· Ability to train, motivate and manage employee performance consistently and fairly, using praise and corrective actions as appropriate

· Strong leadership and team development skills

· Excellent customer service and communication abilities

· Ability to evaluate and improve work flow processes and procedures

· Analytical, solution-oriented approach to business and operations problems

· Proficiency in budgeting, P & L analysis, and cost control

· Comfortable working a flexible schedule including weekends and holidays

· Computer proficiency: Word, Excel, Google Suites, Email, Internet

Preferred:

· Currently in a General Manager (or higher) role

· Associate’s or Bachelor’s degree in Business or related field

· Proven track record of career growth and positive references

What We Offer:

· Competitive salary (based on experience)

· Two weeks (80 hours) of accrued paid time off

· Paid holidays

· Positive, team-oriented culture with purpose-driven work

If you are looking for a meaningful career that will allow you to combine your love of animals, professional skills, and vibrant personality, please submit your resume for consideration.

Job Type: Full-time

Pay: $50,000.00 - $65,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Application Question(s):

• What three qualities do you rely on most when communicating with customers?
• What three qualities do you rely on most when leading a team?
• Please describe how your previous experience has prepared you for this position.

Education:

• Bachelor's (Required)

Experience:

• pet care industry management: 5 years (Required)

Work Location: In person

Salary : $50,000 - $65,000