Personal Injury Reductions Manager

Pay: $85,000.00 - $125,000.00 per year

Why This Is a Great Opportunity

• Step into a high-impact leadership role at a growing plaintiff-side personal injury firm where your work directly affects client outcomes
• Lead and improve a critical post-settlement department with real influence over performance, process, and team success
• Join a firm that values accountability, service, and operational excellence in a fast-paced, team-oriented environment
• Strong compensation with room for growth for the right legal operations leader
• Opportunity to build structure, drive KPI performance, and make a visible difference every day

Location: This is a fully on-site opportunity at our Miami Lakes office, Monday through Friday.

Note: Must have legal experience, bilingual English/Spanish fluency, and true people management experience including KPI ownership, coaching, and accountability.

About Us

We are a fast-growing, values-driven law firm committed to delivering exceptional results and service for our clients. Our team believes in accountability, leadership, compassion, and continuous improvement, and we are looking for professionals who want to grow while making a meaningful impact. Confidential Employer.

Job Description

• Lead, coach, and manage the Reductions team to hit departmental performance goals
• Oversee post-settlement workflows involving medical bills, liens, negotiations, and case closings
• Monitor KPIs tied to turnaround times, deposits, closing statements, and client experience
• Analyze workflows and identify bottlenecks, delays, and process gaps
• Implement process improvements using data, automation, and quality control measures
• Partner with internal teams to ensure smooth handoffs and strong cross-functional coordination
• Develop and maintain SOPs to improve consistency, efficiency, and compliance
• Guide team members in negotiating reductions with providers, hospitals, and insurance parties
• Review documentation, communication logs, and follow-up activity for quality and accuracy
• Provide ongoing coaching, hold one-on-ones, and reinforce accountability across the team
• Support a high-service client experience through timely communication and professionalism

Qualifications

• 5 years of experience in legal operations, operations management, financial negotiation, or another high-volume process-driven environment
• Experience managing teams of 10 employees in a performance-based setting
• Strong track record of KPI ownership, process improvement, and team leadership
• Legal industry experience required
• Personal injury experience strongly preferred
• Proficiency with Litify, Salesforce, Excel, or similar reporting tools
• Strong negotiation, analytical, and communication skills
• Bilingual English/Spanish required

Why You Will Love Working Here

• Your work will have direct visibility and impact across a key department
• You will join a collaborative, high-accountability culture that values strong leadership
• This is a chance to help shape systems, improve results, and elevate team performance
• The firm offers meaningful growth potential for professionals who can lead and execute
• You will be part of a mission-driven environment where service and results both matter

JPC-905

Benefits:

• Dental insurance
• Paid time off
• Retirement plan
• Vision insurance