Guest Service Representative

Job Summary
We are seeking a friendly and professional Guest Service Representative to join our hospitality team. The ideal candidate will deliver exceptional guest experiences by providing outstanding customer service, managing guest inquiries, and ensuring smooth check-in and check-out processes. This role is vital in creating a welcoming environment that encourages guest satisfaction and loyalty. Experience in hotel management, guest relations, or hospitality management is preferred, along with multilingual skills to assist diverse clientele. Bilingual abilities and hotel experience will be highly valued to enhance guest interactions across various platforms.

Responsibilities

• Greet guests warmly upon arrival and assist with check-in/check-out procedures efficiently
• Manage multi-line phone systems with professionalism and courtesy, providing accurate information and assistance
• Handle guest inquiries, requests, and complaints promptly to ensure high levels of satisfaction
• Maintain accurate records of reservations, cancellations, and guest preferences using hotel management software
• Coordinate with housekeeping and maintenance teams to ensure guest rooms meet quality standards
• Provide information about hotel amenities, local attractions, and services to enhance guest experience
• Uphold phone etiquette standards when communicating with guests and staff
• Support night audit procedures as needed to ensure financial accuracy and reporting
• Foster positive guest relations through attentive service and personalized interactions

Requirements

• Availabilty must include 2nd shift (3pm-11pm) and night audit (11pm-7am)
• Previous experience in hotel management, front desk operations, or guest services within a resort or hospitality environment is preferred
• Strong customer service skills with a focus on guest satisfaction
• Multilingual or bilingual abilities are highly desirable to assist diverse guests effectively
• Excellent communication skills, including phone etiquette and proficiency with multi-line phone systems
• Knowledge of hotel management software and reservation systems is advantageous
• Ability to handle stressful situations professionally while maintaining a positive attitude
• Hospitality management background or experience in the hospitality industry is a plus
• Flexibility to work various shifts, including nights, weekends, or holidays as needed

Join our team to provide memorable experiences for our guests while advancing your career in the vibrant hospitality industry.

Pay: $15.00 - $18.00 per hour

Expected hours: 24.0 – 40.0 per week

Benefits:

• Employee discount
• Flexible schedule
• Food provided
• Paid time off

Work Location: In person

Salary : $15 - $18