Project Coordinator / Launch Specialist-III

Project Coordinator / Launch Specialist-III

Location: Chicago, IL (This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.)

4 month contract to hire

Hourly Rate: $45-50/hr (individual medical benefits available at a cost)

Orion Group has partnered with a global restaurant platform to hire a Launch Specialist, for their Platform Innovation team.

About the Team:

The Platform Innovation team leads up the strategy, launch scaling of nascent bets for its white-label restaurants business.

About the Role:

The Launch Specialist will travel across the country to onboard restaurant merchants and enhance the experience they have throughout their lifecycle on our platform. You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants. You will report to the East Coast Onboarding Lead for our Platform Operations organization.

This position is partially remote, partially in-office, and largely travel-based as you will be regularly traveling to merchant sites in your region and across the country.

You’re excited about this opportunity because you will…

· Interface directly with merchant restaurants and work tirelessly to improve their experience

· Create and execute plans for merchant onboarding strategy, building a seamless onboarding experience that delights merchants

· Perform a significant amount of hands-on and in-store work, training merchant staff on effectively using new platforms

· Create merchant training materials to encourage staff understanding and adoption

· Learn the ins-and-outs of software configuration and oversee the implementation of digital ordering and SaaS tools

· Identify opportunities to improve upon existing merchant workflows to encourage adoption and maximize revenue

· Be able to achieve immediate results and adapt in an evolving work environment

· Look for ways to improve and want to shape the direction of the company

We’re excited about you because…

· Bachelor’s degree or equivalent work experience 5 years of work experience in restaurant/bar management, customer support, or hospitality

· Able to complete tasks accurately, effectively and on time with superb attention to detail

· Excellent external and internal customer support skills

· Experience working successfully cross functionally with other departments

· Proactive by nature - You take initiative and aren’t afraid to get hands-on in the details to solve problems

· Spanish fluency is a plus

Pay: $45.00 - $50.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Vision insurance

Education:

• Bachelor's (Preferred)

Experience:

• Restaurant management: 5 years (Preferred)
• Hospitality management: 5 years (Preferred)
• Project management: 5 years (Preferred)

Language:

• Spanish (Preferred)

Ability to Commute:

• Chicago, IL 60607 (Preferred)

Willingness to travel:

• 50% (Preferred)

Work Location: On the road

Salary : $45 - $50