Revenue Assurance Agent I - Collections

POSITION PURPOSE

Responsible for performing collection activities associated with various delinquent accounts from 16-30 days past due. Reviews delinquent accounts, determines probable reasons for account status, and contacts clients to resolve the delinquencies. Utilizes various techniques, as circumstances indicate, to promptly collect on delinquent accounts. Ensures the Company's professional image is maintained.

Essential Functions And Basic Duties

• Assume responsibility for maintaining a professional reputation throughout the Collections operations and in all contact with members. Maintains confidentiality.
• Receive delinquency reports and monitor payments for late and/or delinquency status.
• Contact delinquent members by telephone and/or letter to determine reasons for balance and
  
  

delinquency to secure a satisfactory resolution to the repayment problem. Notify co-signers regarding status of delinquent accounts.

• Maintain accurate files and complete document retrieval for the department.
• Updating demographic information in the system as needed.
• Document accounts and set bankruptcy flags upon receipt of bankruptcy notifications.
• Post bankruptcy and legal payments and reconcile General Ledger Charge off and Recovery accounts.
• Some bankruptcy reporting as required.
• Complete litigation referral paperwork.
• Perform collections efforts in accordance with Company policies and procedures and regulatory requirements.
• Document all collection actions taken, including telephone conversations, alternative financial arrangements, and correspondence on computer.
• Keep management informed of activities, progress toward established objectives, and of any significant problems.
• Assist in achieving the delinquency ratio goal for the department.
• Maintain a working knowledge of current applicable state and federal laws/regulations as it relates to collections.
• Attend and participate in meetings as required.
• All other duties as assigned by management.
  
  

Qualifications

EDUCATION/CERTIFICATION: High school graduate or equivalent, some college preferred.

KNOWLEDGE: Knowledge of collection procedures and related laws and regulation preferred.

EXPERIENCE: 6 months prior collections preferred.

Skills/Abilities

• Accuracy and thoroughness in work
• Ability to multi-task
• Excellent verbal and written skills
• Ability to prioritize in a fast paced, high volume environment with minimal supervision Basic PC skills to operate related computer applications and other basic business equipment
  
  

Successful candidates must pass pre-employment credit checks, background checks, and drug screens.

Orion Financial is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, national origin or any other federal or state protected class. We maintain a drug-free workplace and perform pre-employment substance abuse testing. If you are unable to complete this application due to a disability, contact us to ask for an accommodation or an alternative application process.