Director of Technology Operations

Director of Technology Operations

Reports To Chief Executive Officer

Location Orchard Park, NY (primary) | Cape Coral, FL

Employment Type Full-Time, Exempt

Experience Required 5 years in technology operations or related field

Industry Debt Collection / Financial Services / Fintech

ABOUT ORION CAPITAL SOLUTIONS

Orion Capital Solutions (OCS) is a multi-location debt collection agency headquartered in Orchard Park, NY, with an additional location in Cape Coral, FL. Founded in 2018 and nationally licensed, OCS serves as institutional infrastructure for debt buyers and financial services clients. With approximately 50 employees and a growing technology footprint, OCS operates at the intersection of operations, compliance, and data-driven collections.

ROLE OVERVIEW

We are seeking an experienced Director of Technology Operations to own the technology and data infrastructure that powers our collections platform. This is a hands-on leadership role for someone who thrives in an operationally complex environment and can bridge the gap between business needs and technical execution. You will oversee all back-office data processes, lead vendor integrations, drive automation initiatives, and manage a critical software platform conversion. You will be a key member of our senior leadership team and will work directly with the CEO.

CORE RESPONSIBILITIES

Data Operations & Transfers

• Own all inbound and outbound data file processes, including placement files, payment files, and demographic data loads
• Manage SFTP, API-based, and secure file exchange protocols with clients and partners
• Ensure data integrity across all transfers, with documented QA and exception handling
• Oversee data conversion processes as we onboard new portfolios, asset classes, and client relationships

Reporting & Analytics

• Develop and maintain operational reports for leadership, clients, and internal teams
• Build dashboards and metrics that surface performance across liquidation, agent productivity, and portfolio health
• Respond to ad hoc data requests from the executive team and institutional clients

Automation & Process Improvement

• Identify and implement automation opportunities across back-office workflows to reduce manual effort and errors
• Partner with operations leadership to map current-state processes and drive efficiency gains
• Evaluate and deploy tools that improve throughput and reduce operational overhead

Vendor & Technology Partner Management

• Serve as the primary technical point of contact for key platform and technology vendors
• Manage integration roadmaps, escalate technical issues, and hold vendors accountable to SLAs
• Evaluate new technology partnerships and provide recommendations to leadership

Technology Initiatives & Platform Projects

• Lead strategic technology projects and platform initiatives from scoping through implementation
• Coordinate cross-functional stakeholders across operations, compliance, and vendor partners to keep initiatives on track
• Serve as the internal project owner ensuring business continuity throughout technology transitions

QUALIFICATIONS

Required

• 5 years of experience in technology operations, IT management, or a similar role
• Background in debt collection, financial services, fintech, or a data-intensive regulated industry strongly preferred
• Proficiency in SQL or similar tools for data querying, transformation, and reporting
• Hands-on experience managing SFTP/API-based file exchanges and data pipeline processes
• Demonstrated experience leading or contributing to a software platform migration
• Strong project management skills with the ability to juggle multiple concurrent initiatives
• Clear, professional communicator — comfortable interfacing with vendors, clients, and executive leadership

Preferred

• Familiarity with enterprise collection platforms and back-office systems used in the receivables industry
• Familiarity with AI-powered platforms and how they are applied in collections or financial services workflows — strongly preferred
• Understanding of FDCPA, state-level compliance requirements, or regulated collections environments
• Experience with RPA or scripting-based automation (Python, PowerShell, or similar)
• Prior experience at a collection agency, debt buyer, or collections technology company

WHAT WE OFFER

• Competitive base salary commensurate with experience
• Performance-based bonus opportunity
• Paid time off and holidays
• A direct seat at the table — you will have real influence over how technology shapes this company
• A stable, growing agency with a long-tenured leadership team and strong institutional client base

Orion Capital Solutions is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected veteran status.

Pay: $75,000.00 - $100,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Life insurance
• Vision insurance

Work Location: In person

Salary : $75,000 - $100,000