What are the responsibilities and job description for the Program Coordinator - Remote position at Orion Associates, Meridian Services, \u0026 Zenith Services?
Orion Associates provides business management services like Payroll administration, Training, Human Resources, and more for our various other companies: Meridian Services, Zenith Services, Morning Sun Financial Services, and Little Stars. All of our companies work together to administer high quality professional services for staff while also supporting people with disabilities, the elderly, and their families.
Title: Program Coordinator - Morning Sun Financial Services
Schedule: Monday through Friday, daytime hours. Remote with travel required throughout the state as needed.
Salary: $50,000 annual salary plus Full-Time benefits and Paid Time Off
Location: Remote; Applicant must be located in the state of South Carolina.
Job Summary:
Morning Sun is a Fiscal Management Service (FMS) dedicated to supporting individuals with disabilities who elect to participate in Self-Administered Services. The Program Coordinator provides support to clients and their families throughout the enrollment process and offers ongoing support during the continuation of services.
Job Duties Include:
- Lead participant onboarding, orientation, training, and enrollment paperwork
- Provide ongoing, person-centered customer support to participants and employees regarding program requirements, technology, employee management, issues, and corrections.
- Serve as the primary liaison between participants, employees, state agencies, case management agencies, and internal departments
- Provide initial Electronic Visit Verification (EVV) training and support participants and employees with EVV and other program systems.
- Serve as a subject matter expert on state program rules, regulations, and internal policies; provide guidance to participants, employees, and internal staff.
- Document participant and stakeholder communications through Customer Support tickets, monitor issues and trends, and ensure timely resolution and follow-up.
- Manage program communication and administrative systems
- Support program monitoring by tracking participant success, service quality, caseload needs, and other program metrics.
- Coordinate with supervisors and internal departments to address participant concerns, grievances, personnel matters, and contracted service requirements while following appropriate chain-of-command procedures.
- Maintain a high standard of customer service and operational efficiency, including timely response to calls, emails, and inquiries supporting positive participant satisfaction.
Requirements:
- 4-year degree in Social Work, Psychology, Sociology, or other human service fields preferred.
- Experience with or knowledge of State programs
- Ability to pass Department of Human Services background check
- Valid Driver’s License and Valid Car Insurance
- Ability to drive, as needed, to meet the needs of the Program Coordinator role
Orion Associates Benefits and Perks Include:
- Medical, Dental, and Vision insurance offered
- Paid Time Off including 16 hours of Paid Volunteer Time
- Paid Volunteer Time
- 401K plan with employer matching after 1 year
- Supplemental Insurance and Pet Insurance offered
- Childcare at Corporate Office for Employees
- Pet-Friendly Corporate Offices
- Fun events including: Annual Company Picnic, Wednesday Snack Days at Corporate Office, Annual Summer Bags Tournament, and more!
- MERSC Discounts at MN Events and Businesses
Orion Associates is an Equal Opportunity Employer. Qualified candidates are encouraged to Apply Today!
Salary : $50,000