Senior Operations Coordinator

About Us

Original Madras Trading Company (OMTC) is a family business blending Indian craftsmanship with modern menswear. OMTC is renowned for its handwoven Madras fabrics and partnerships with globally recognized brands, designing, sourcing, and producing its clothing line.

Who We’re Looking For

We are looking for a detail-oriented Senior Operations Coordinator to oversee the daily operations of our growing menswear brand. You are passionate about operational excellence, delivering clear communication and excellent customer service, while maintaining accurate inventory, documentation, and internal systems. This role requires a proactive, highly organized individual who can manage multiple priorities while collaborating closely with our partners in India.

Responsibilities

• Handle day-to-day operations across inventory systems and ApparelMagic ERP.
• Manage the Shopify platform, including uploading product imagery, maintaining inventory accuracy, and coordinating the end-to-end fulfillment process from warehouse intake to final customer delivery.
• Monitor inventory and shipment activity, reconciling deliveries within internal reporting systems.
• Handle logistics and billing inquiries, coordinating with partners and providing proactive and clear communication across teams.
• Process client payments from intake to deposit, coordinating with clients and internal teams.
• Identify and resolve discrepancies with factory, partners, and clients.
• Liaise with factories to support production deadlines and timely delivery.
• Partner with sales to manage and process purchase orders in ApparelMagic ERP.
• Maintain documentation and internal records to support business operations.
• Coordinate sample sales, including preparing inventory, updating systems, managing availability, and facilitating shipment and payment.
• Maintain an organized, client-ready showroom and sample archive to support sales and operations.
• Manage client interactions with a customer-first approach, resolving issues and coordinating with internal teams.
• Lead office operations and provide administrative support.
• Identify and implement process improvements to streamline operations and reporting.
• Additional duties may be assigned as business needs evolve.

Who We’re Looking For

• Based in NYC and onsite 5 days/week
• Proactive, hands-on, and driven to complete tasks independently
• Strong sense of ownership and accountability
• Ability to manage multiple priorities and meet deadlines
• Strong communication and problem-solving skills
• Reliable, responsible, and professional

Benefits

• 14 Vacation Days 5 Sick Days 10 Holidays
• Employee Discount on Product

Application Process

To apply for the Senior Operations Coordinator position, submit your application through this LinkedIn post or email recruiting@omtcnyc.com with “Senior Operations Coordinator” in the subject line, including your resume, contact information, and LinkedIn profile.

Original Madras Trading Company is an EEO/Affirmative Action Employer. No employee or applicant is discriminated against because of race, color, sex (including pregnancy), age, national origin, religion, sexual orientation, gender identity, gender expression, parental status, status as a veteran, and basis of disability or any other federal, state or local protected class.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. The employee is regularly required to sit; use hands to finger, handle, or feel, and talk or hear. The employee is occasionally required to stand; walk; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; and taste or smell. The employee may occasionally lift and/or move up to 75 pounds. Specific vision abilities required by this job include close vision. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.