What are the responsibilities and job description for the telephone center position at original chimney sweep?
Benefits:
- 401(k)
- Employee discounts
- Health insurance
- Paid time off
About the Role:
Join Original Chimney Sweep as a Telephone Center representative in Plainville, MA, where you'll be the voice of our company! This exciting role offers the opportunity to connect with customers, schedule appointments, and provide information about our top-notch chimney services.
Responsibilities:
- Make calls to schedule appointments. good customer service skills is a plus.
- Maintain accurate records of customer interactions and transactions.
- Provide information on services, pricing, and promotions to potential clients.
- Assist in resolving customer issues and ensuring satisfaction.
- Collaborate with team members to improve customer service processes.
- Utilize CRM software to manage customer data and follow-ups.
- Participate in training sessions to enhance product knowledge and service skills.
Requirements:
- High school diploma or equivalent; relevant experience in customer service preferred.
- Excellent verbal communication skills and a friendly demeanor.
- Strong organizational skills and attention to detail.
- Proficiency in using phone systems and basic computer applications.
- Ability to multitask and handle high call volumes effectively.
- Customer-focused attitude with a problem-solving mindset.
- Experience with CRM software is a plus.
- Willingness to learn and grow within the company.
About Us:
Original Chimney Sweep has been serving the Plainville, MA community for over49 years, providing exceptional chimney services with a focus on safety and customer satisfaction. Our customers love us for our reliability and expertise, while our employees appreciate the supportive work environment and opportunities for professional growth.
Salary : $16 - $20