Internal Account Manager

ABOUT ORIGIN POINT BRANDS

Founded in 1999, Origin Point Brands (OPB) is a global manufacturer and distributor of steel, aluminum, and other finished goods for the North American market. OPB is a leader in the lawn & garden and metal fencing industries with trusted brands of aluminum and wire products which include: No Dig, Garden Zone, IronCraft, Pet Sentinel, Garden Craft, Yardlink, ScreenGuard and Proworx.

The company is headquartered in Summerville, S.C., in a 450,000-square-foot facility and has additional distribution facilities in Houston, Texas, and Kansas City, Kansas, as well as a sales office in Mooresville, N.C.

For more information, please visit: http://www.originpointbrands.com

Come work for an essential business that truly values its employees. We offer competitive pay and an excellent benefits package for full-time employees, including medical, dental, vision, employer-sponsored HSA, life insurance, paid holidays, paid time off, 401(k) with employer matching, and more.

If you require any assistance or accommodation completing this application, please contact us!

Origin Point Brands is a veteran-friendly, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Position Overview

The Internal Account Manager is based at our Summerville location and is responsible for managing and supporting assigned business-to-business customer accounts while ensuring service excellence, account compliance, and strong communication between customers and internal OPB teams.

This role serves as a key internal point of contact for assigned accounts and is responsible for monitoring account activity, supporting order flow, coordinating cross-functional issue resolution, tracking customer requirements, and assisting with sales and reporting needs.

The ideal candidate is detail-oriented, professional, organized, and comfortable managing multiple priorities in a fast-paced environment. This role requires strong communication skills, analytical ability, customer ownership, and the ability to build trusted relationships both internally and externally.

KEY RESPONSIBILITIES

Customer Account Management

• Serve as a primary internal point of contact for assigned customer accounts.
• Maintain a strong understanding of customer requirements, service expectations, operational standards, and account-specific KPIs.
• Monitor daily account activity and ensure customer needs are addressed accurately, professionally, and in a timely manner.
• Build and maintain strong working relationships with customer contacts and internal stakeholders.
• Support customer-specific processes, portals, reporting requirements, and communication standards.

Order Management & Account Support

• Monitor open orders and coordinate related sales, customer service, and operations activity.
• Partner with internal teams to resolve order issues, fulfillment concerns, shipment delays, inventory questions, and customer escalations.
• Ensure customer information, account details, and order-related data are accurately maintained in OPB systems.
• Support timely and accurate communication regarding order status, product availability, shipment updates, and customer requests.
• Assist with customer compliance requirements, documentation, and follow-up as needed.

Cross-Functional Coordination

• Work closely with Sales, Customer Service, Distribution, Production, Logistics, Accounting, and overseas offices to support assigned customer accounts.
• Coordinate account needs across departments to ensure internal alignment and timely execution.
• Communicate customer priorities, risks, and service issues to the appropriate internal teams.
• Assist with issue resolution involving customer deductions, credits, returns, claims, shortages, compliance concerns, and A/R follow-up.

Reporting, Analysis & Sales Support

• Prepare and maintain customer reporting, including open order reports, inventory updates, sales reports, KPI summaries, and account activity updates.
• Analyze account trends, recurring issues, service gaps, and opportunities for improvement.
• Support sales activities, including presentation preparation, trade show materials, product information, inventory reporting, and customer meeting follow-up.
• Provide clear and accurate updates to leadership regarding account status, risks, and priorities.

Leadership & Training

• Train and support assigned account managers or customer service team members as needed.
• Help ensure department processes, account procedures, and customer requirements are clearly documented and followed.
• Provide coaching, guidance, and support to team members to improve account execution and service consistency.
• Promote accountability, teamwork, and professional communication across the department.

Systems & Administrative Responsibilities

• Use company systems, including ERP/order management tools, Microsoft Office, customer portals, and reporting tools to support daily account activity.
• Maintain accurate records related to customer communications, account activity, open issues, reporting, and follow-up actions.
• Participate in special projects, customer initiatives, process improvement efforts, and other duties as assigned.
• Travel occasionally to support customer meetings, trade shows, or business needs.

REQUIRED QUALIFICATIONS

• Minimum of 2 years of direct account management, customer service, sales support, or order management experience.
• Strong business-to-business communication skills.
• Advanced proficiency in Microsoft Office, including Excel, Word, PowerPoint, Outlook, and Teams.
• Strong analytical, organizational, and problem-solving skills.
• Ability to manage multiple priorities in a high-volume, fast-paced environment.
• High attention to detail and accuracy.
• Ability to communicate professionally with customers, internal teams, and leadership.
• Ability to follow through on issues from identification through resolution.
• Demonstrated ability to lead, coach, train, or support team members.

PREFERRED QUALIFICATIONS

• Experience in manufacturing, distribution, retail, wholesale, e-commerce, or consumer products.
• Experience supporting major retail, national account, or B2B customer relationships.
• Experience with ERP systems; NetSuite experience is a plus.
• Experience with customer portals, EDI orders, compliance requirements, deductions, chargebacks, claims, or A/R resolution.
• Experience preparing customer-facing reports, sales summaries, KPI updates, or presentation materials.
• Experience coordinating with overseas suppliers, offices, or manufacturing partners.
• Prior supervisory, team lead, or training experience.

KEY COMPETENCIES

• Customer ownership
• Professional communication
• Account management
• Analytical thinking
• Follow-through and accountability
• Cross-functional coordination
• Problem solving
• Attention to detail
• Time management
• Team leadership
• Process improvement
• Adaptability