What are the responsibilities and job description for the Spa Reception Lead position at Organic Origins Spa?
Full-Time | Luxury Spa Environment | Benefits IncludedWe are seeking an exceptional Spa Reception Lead to elevate and lead our front desk operations within a luxury, guest-centered spa environment. This is a leadership role for someone who understands that the reception experience sets the tone for the entire guest journey.The Spa Reception Lead is responsible for ensuring seamless front desk operations, upholding the highest hospitality standards, supporting training and onboarding, and serving as a key partner in delivering an elevated, thoughtful, and consistent guest experience.This role is ideal for a hospitality professional who leads with confidence, precision, warmth, and integrity.Key ResponsibilitiesLead the spa reception team to ensure consistent alignment with luxury hospitality standardsServe as the front desk point of leadership, modeling professionalism, composure, and elevated guest careSupport onboarding, training, and ongoing development of reception team membersEnsure accuracy and excellence in scheduling, guest check-in and check-out, payments, memberships, and guest recordsSupport membership education and sales through service-driven, consultative conversationsAssist leadership with implementing new systems, processes, and special projectsAnticipate guest needs, proactively resolve concerns, and elevate the overall guest experienceMaintain calm, organized operations during high-volume or high-touch service periodsAct as a liaison between service providers, reception, and leadership to ensure smooth daily flowWhat We’re Looking ForPrevious experience in spa reception, luxury hospitality, or guest services (spa experience strongly preferred)High personal standards for professionalism, hospitality, and attention to detailStrong understanding of memberships, retail or service-based sales, and guest retentionConfident communicator with the ability to lead both guests and team membersExceptionally reliable, organized, and detail-orientedComfortable working evenings and weekends as part of a full-time scheduleTech-comfortable and able to learn scheduling, POS, and CRM systems quicklyA calm, solutions-oriented presence who thrives in a leadership roleCompensation:Based on experience and alignment, with bonus opportunities for achieving goals and supporting membership sales.Schedule & BenefitsFull-time positionHealth insurance benefits includedComplementary Massage and Facials Opportunity to grow within a values-driven, high-standard spa organizationWho You AreYou believe hospitality is an art. You understand that details matter — tone of voice, body language, follow-through, and consistency. You take pride in leadership, enjoy supporting others, and are deeply aligned with delivering an exceptional guest experience every single day.You are not looking for “just a front desk job.” You are looking for a role where your standards, leadership, and professionalism are valued — and where the guest experience truly matters.How to ApplyQualified candidates are encouraged to apply with a resume and brief introduction. We are intentionally seeking the right fit and value professionalism, reliability, and a genuine passion for hospitality.
Salary : $14 - $19