Electrical Service Manager

Job Description

Service Manager to run and grow its Norfolk Va Service Division. The ideal candidate will have a mix of commercial and government work experience. This is a permanent, long-term position with room to grow! This position requires 50 hrs. per week.

Essential Functions:

• Estimating & Project management
• Prepare and define scopes of work and estimates.
• Analyze service productivity and recommend changes to improve customer service and profitability.
• Maintain ongoing maintenance schedules for service accounts.
• Evaluate workload and schedules service work in a way that best utilizes manpower and maximizes profits.
• Review and approve all customer requests.
• Resolve customer issues to ensure customer satisfaction.
• Screens and interviews job applicants, prepares evaluations, recommends disciplinary actions, approves timesheets, and recommends relevant training;
• Marketing to potential customers
• Visits customers to maintain and strengthen relationships and complete Quality Control Inspections.
• Maintain staff by recruiting, selecting, orienting, and training employees; maintaining a safe, and secure work environment; developing personal growth opportunities.
• Serves as a subject matter expert to determine if a person is qualified to perform a skilled task
• Promotes safe work practices and investigates accidents
• Accomplish staff results by communicating job expectations; planning, monitoring, and appraising job results; coaching, counseling, and disciplining employees; developing, coordinating, and enforcing systems, policies, procedures, and productivity standards.
• Provide timely and completed documentation of work performed
• Responsible for maintaining a high level of professionalism with clients, vendors and colleagues. Work to establish a positive working relationship
• Customer acquisition, relationship management and business development.
• Management of service projects inclusive of pre-planning, cost tracking, and billing,
• Supervise and schedule field service technicians.
• Prepare estimates for service projects.
• Meet or exceed annual service department revenue and profit margin goals.
• Operate vehicles and other equipment safely; adheres to safety protocols; reports hazards and risks; behavior contributes to a safe and secure working environment

Required Knowledge, Skills, and Abilities

• Government and Commercial experience required
• Thorough knowledge of the standard practices, materials, tools, and equipment of the electrical/lighting trade
• Thorough knowledge of construction, installation, operation and maintenance of electrical/lighting systems
• Manage portfolio of service projects and clients while growing existing customer base.