DUTIES AND RESPONSIBILITIES

The responsibilities of the Certification Services Officer include, but are not limited to, the following:

·       Engaged Teams – Evaluating and reviewing mid-year requests and system changes to issue decisions; evaluating and working with new client applicants to assess completeness and readiness for certification; working as a member of the team ensuring consistency and a high level of integrity and quality; and role modeling a shared vision and caring culture in alignment with our mission.

·       Empowered Clients – Supporting clients with mid-year requests, changes and general technical assistance; assisting new clients with onboarding and understanding of OTCO requirements; and providing timely and transparent service and communications with clients to ensure their understanding of compliance matters and procedures.

·       Exemplary Leadership – Proactively communicating with OTCO clients to ensure positive customer service; ensuring a positive client journey that follows the Oregon Tilth client journey map; assisting clients with use of OTCO’s online tools; and role modeling diversity, equity and inclusion.

This position is included in a union-represented bargaining unit, and specific employment terms and conditions are subject to collective bargaining.

WORKING CONDITIONS

This position primarily works indoors.  This is a fully remote work position.

PHYSICAL REQUIREMENTS

N/A

TRAVEL

This position does not require travel.

AAP/EEO STATEMENT

Oregon Tilth provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, genetics or genetic information, marital status, protected veteran status, disability, political belief, expunged juvenile record, or any other characteristic protected by federal, state or local law.