Physician Liaison

The Physician Liaison at OSG is critical to our organization because it strengthens referral relationships, improves access to care, increases awareness of Oregon Specialty Group providers and services, and helps ensure patients are connected to the right services in a timely and efficient manner. This field-based role focuses on provider outreach, relationship building, and referral development by establishing and maintaining partnerships with referring providers and community partners. The Physician Liaison serves as a primary point of contact between external referral partners and internal teams, identifies opportunities to improve referral processes, gathers and communicates market feedback, and supports initiatives that strengthen provider relationships and organizational growth.

Essential Job Functions

Provider Outreach & Referral Development

• Develop and maintain relationships with providers, clinics, hospitals, and other referral sources throughout Oregon Specialty Group's service area.
• Conduct regular in-person outreach visits, presentations, educational meetings, lunch-and-learns, and networking activities to strengthen relationships and increase appropriate referrals.
• Serve as a responsive point of contact for referral partners, providing information about Oregon Specialty Group providers, services, and referral requirements.
• Identify referral barriers, service gaps, and opportunities, partnering with internal teams to improve referral processes and access to care.
• Track outreach activity, referral trends, provider feedback, and key metrics using CRM or other reporting tools; share insights and opportunities with leadership.
• Represent Oregon Specialty Group at provider offices, healthcare organizations, educational events, conferences, and other community outreach activities.

Referral Partner Support & Collaboration

• Partner with operations, clinical teams, and other internal departments to address referral partner questions, concerns, and opportunities for improvement.
• Educate referring providers and their staff on Oregon Specialty Group specialties, services, referral pathways, and access to care.
• Gather feedback from referral partners regarding scheduling, referral processes, and patient access to identify opportunities for improvement.
• Collaborate with Marketing & Communications to identify needed referral resources and provide feedback on the accuracy and usefulness of outreach materials.
• Share market insights, provider feedback, and referral opportunities with internal teams to support service-line growth and organizational priorities.

General

• Regular, predictable, and reliable attendance is necessary to perform the responsibilities of this position, maintain appropriate coverage and continuity of work and patient care, and support timely and effective operations. Employees are expected to report to work as scheduled, be punctual, remain available during assigned work hours, and follow established procedures for reporting absences or schedule changes.
• Performs other related duties as assigned by management, for which appropriate training will be provided, to support departmental objectives and organizational success.

Required Qualifications

• Bachelor's degree in healthcare, business, marketing, communications, or a related field.
• Two or more years of experience in healthcare, business development, provider relations, clinical outreach, or a related field.
• Demonstrated experience developing professional relationships, conducting outreach, and following through on referral partner needs.
• Strong interpersonal, relationship-building, written, and verbal communication skills.
• Ability to manage competing priorities, work independently, and maintain effective communication with internal teams.
• Ability to travel regularly throughout the service area and work independently in the field.
• Proficiency with CRM systems, Microsoft Office, and other tracking/reporting tools.

Preferred Qualifications

• Experience working with physicians, clinics, hospitals, discharge planners, case managers, or other referral sources.
• Familiarity with specialty care, referral workflows, scheduling processes, and common barriers to patient access.
• Knowledge of the local healthcare market and regional referral networks.
• Experience using referral data to prioritize outreach and evaluate relationship development efforts.
• Experience educating providers, staff, or community partners through presentations or in-services.
• Bilingual communication skills.

A successful Physician Liaison will….

• Build trusted relationships with providers, referral sources, community partners, and internal teams.
• Serve as a knowledgeable and credible representative of Oregon Specialty Group in the community.
• Understand provider needs, identify referral barriers and opportunities, and bring meaningful market insights back to the organization.
• Effectively manage field-based outreach activities while maintaining strong communication and collaboration with internal teams.
• Communicate clearly about Oregon Specialty Group providers, services, referral pathways, and access to care.
• Demonstrate initiative, adaptability, sound judgment, and independence in a dynamic role.