Digital & Data Services Supervisor

Hello, we’re Metro! Metro is dedicated to shaping a better future for the greater Portland region. The work the people of Metro do every day benefits the lives of the people who live here, today, and tomorrow.

The Information Technology and Records Management Department is looking for the person to fill the cutting-edge role as a Digital & Data Services Supervisor where your creativity and technical skills will drive the transformation of Metro’s capacity to solve problems with technology for our staff and our community.

In this dynamic role, you will build Metro’s capacity to solve government problems through digital transformation — applying product thinking, development, automation, and data intelligence to continue growing Metro for the people who depend on it, contributing significantly to Metro’s digital evolution. Be part of a team where innovation meets public service, and your work directly enhances daily lives of the community. Your expertise in product and services leadership will guide a lean, AI-augmented team that builds real solutions — sometimes partnering with subject matter experts and stakeholders who help shape the problem, sometimes leading the team through that discovery work themselves — always focused on delivering the best outcomes.

The Team:

The Digital & Data Services team exists to drive transformation and continually enhance how Metro operates through innovative solutions. We take on organizational problems — the ones that slow people down, obscure what’s happening, or require too many steps to get too little done — and we build solutions. Sometimes that’s a custom application or agentic workflow. Sometimes it’s a self-service data product that helps a division make a decision it couldn’t make before. Sometimes it’s automation that gives staff hours back every week to focus on other important work for Metro. The methodology is always the same: start with the problem, build iteratively, measure outcomes. We’re a small team, deliberately AI-augmented, working in the tradition of digital services — and we’re the team Metro turns to when technology can make something better.

As the Digital & Data Services Supervisor you will:

• Lead a multidisciplinary team of data and digital practitioners, creating the conditions for high-quality, outcome-focused work in a modern, iterative, and human-centered way.
• Build a lean, AI-augmented development capability — guiding the team’s work to create custom applications, agentic workflows, and automated solutions that solve real organizational problems and give Metro staff time back.
• Deliver the evolution of Metro’s data-as-a-service capability — directing the team’s work to turn existing BI infrastructure into a self-service platform that helps Metro divisions make fast, data-informed decisions.
• Direct the team’s internal services roadmap — balancing a self-directed portfolio of automation and self-service initiatives with responsive support for organizational demand across Metro’s divisions.
• Shape organizational problems brought by internal customers into scoped, prioritized technical work, conducting discovery conversations and ensuring the team builds the right things for the right reasons.
• Modernize the team’s approach by guiding adoption of modern practices — DevOps, agile delivery, cloud, and AI-assisted workflows — while stewarding the transition from legacy systems and retiring institutional knowledge.
• Partner with division leaders, IT management, and internal customers, bridging Metro’s organizational needs and the team’s technical capacity.
• Develop team members through coaching and evaluation, supporting their professional growth and building a culture of continuous improvement and technical depth across modern tools and platforms.

Attributes for success

• Demonstrated experience directing the work of a technical team — formally or as a lead, product owner, or de facto manager — with clear accountability for outcomes, not just tasks.
• A track record of translating organizational problems into scoped technical work — conducting discovery, managing a portfolio of initiatives, and ensuring the team builds things that create real value for users and stakeholders.
• Technical fluency across data and digital domains — sufficient to have credible conversations with data engineers, BI developers, automation specialists, and productivity platform owners, and including practical fluency with AI tools — not to do their work, but to direct it effectively.
• A Service Leader who listens before building — someone who earns credibility with internal customers by understanding their problems before reaching for a solution.
• A Product Thinker who defaults to asking “what problem are we actually solving?” before reaching for a solution — and who knows how to keep a team pointed at outcomes even when the work gets technical.
• Comfortable with Ambiguity — you see an emerging mandate and a team still finding its shape as an opportunity, not a liability.
• Genuinely AI-Capable — you’ve integrated AI tools into how you actually work, and you’re ready to lead a team that builds with them, not just alongside them.
• Unwaveringly Passionate for using technology to make government work better for the people it serves.

DIVERSITY AND INCLUSION 

At Metro, we strive to cultivate diversity, advance equity, and practice inclusion in all of its work. This means attracting and empowering a workforce that is inclusive of a broad range of human qualities. Workplace diversity is both a moral imperative and a business strength, essential to providing quality support and services to our region. Metro’s goal is to hire, develop and retain highly skilled and talented individuals across all departments and programs who best reflect the diversity of our community.   

Learn more about how Metro is advancing diversity

TO QUALIFY

We will consider any combination of relevant work experience, volunteering, education, and transferable skills as qualifying unless an item or section is labeled required. Please be clear and specific in your application materials on how your background is relevant. 

Minimum qualifications

• Bachelor’s degree in the assigned program area, and 
• Four years of progressively responsible experience leading or directing technical teams in a digital services, product management, data, or software engineering context, or
• Any combination of education and experience that provides the necessary knowledge, skills, and abilities to perform the classification duties and responsibilities.

If this statement is true for you, then you may be ineligible to apply

If you were terminated for cause during any employment with Metro, or resigned in lieu of termination, you may be ineligible for rehire for a minimum of 3 years.

Hybrid Telework 

This position is designated as “hybrid telework.” You will be required to work onsite and at times have the option to work away from your assigned work location. The specific schedule and balance of onsite and telework will be discussed with the hiring manager at the time of offer. Employees must reside in Oregon or Washington to work at Metro. Please note, the designation of hybrid telework may be subject to change at a future time.

Like to have qualifications

You do not need to have the following preferred qualifications/transferable skills to qualify. However, keep in mind we may consider them when identifying the most qualified candidates. Your transferable skills are any skills you have gained through education, work experience, including the military, or life experience that are relevant for this position.

• Experience in civic tech, government digital services, or mission-driven technology organization — or demonstrated interest in transitioning into public service work.
• Experience directing or contributing to the development of a BI or analytics platform — particularly work aimed at making data more accessible and useful to non-technical organizational customers.
• Experience building or standing up a new internal capability rather than inheriting a mature one.

SCREENING AND EVALUATION

The application packet: The application packet consists of the following required documents. Please ensure that you upload these documents in your online application. Make sure your application is complete, missing any part of these items could result in an incomplete application and will not be moved forward in the recruitment.

• A completed Resume that includes the details for each employer:
  1. Name of employer, working title  
  2. Dates of employment; including if the work was full-time or part-time your title, 
  3. Number of employees supervised 
  4. Summary of your responsibilities
• A cover letter addressing the following: 
  1. A cover letter that describes a situation in which you directed the work of a technical team — formally or informally — toward a specific user or organizational outcome. What was your role, what did you decide, and what resulted? Additionally, describe how you use AI tools in your work today, and if you were leading that same team and that same challenge now, what would you do differently with AI available to you?

The selection process: We expect to evaluate candidates for this recruitment as follows. The selection process is subject to change.

• Initial review of minimum qualifications
• In-depth evaluation of application materials to identify the most qualified candidates
• Consideration of top candidates/interviews
• Testing/assessments
• Reference check 
• Background records check for finalist candidate 

COMPENSATION, BENEFITS AND REPRESENTATON

The full-salary range for this position is step 1: $105,734.64 to step 7: $141,694.69. However, unless a candidate’s qualifications justify, based on the Oregon Pay Equity Act requirements and Metro’s internal equity review process, the appointment will likely be made between step 1: $105,734.64 to the equity range step 4: $ 122,401.66

This position is not eligible for overtime and is non-represented. It is classified as a Program Supervisor II position.Classification descriptions are typically written broadly and do not include the specific duties and responsibilities of the positions. View the classification description.

Questions?

Recruiter: Carrie Gundermann

Email: carrie.gundermann@oregonmetro.gov

Equal employment opportunity

All qualified persons will be considered for employment without regard to race, color, religion, sex, national origin, age, marital status, familial status, gender identity and expression, sexual orientation, disability for which a reasonable accommodation can be made, or any other status protected by law.

Non-discrimination in hiring decisions

Metro is committed to equal employment opportunity and complies with all applicable federal, state, and local civil rights laws. Metro employment decisions – including recruitment, screening, interviewing, selection, promotion, compensation, and separation – must not discriminate based on race, color, national origin, ethnicity, religion, sex, sexual orientation, gender identity, disability, age, veteran status, or any other protected class. 

Accommodation

Metro will gladly provide a reasonable accommodation to anyone whose specific disability prevents them from completing this application or participating in this recruitment process. Please contact the recruiter outlined in the job announcement in advance to request assistance.

Veterans' preference

Under Oregon Law, qualified veterans may be eligible for veterans' preference when applying for Metro positions. If you are a veteran and would like to be considered for a veterans' preference for this job, please provide qualifying documents as instructed during the application process.

Hybrid Telework 

This position is designated as “hybrid telework.” You will be required to work onsite and at times have the option to work away from your assigned work location. The specific schedule and balance of onsite and telework will be discussed with the hiring manager at the time of offer. Employees must reside in Oregon or Washington to work at Metro. Please note, the designation of hybrid telework may be subject to change at a future time.
 

Pay equity at Metro

No matter who you are or where you work at Metro, you deserve to be paid fairly for the work you do. Every worker must get equal pay for equal work regardless of your gender, race, age, or other protected characteristics. Metro has established processes and conducts routine pay equity reviews as part of the hiring process to ensure compliance with the 2017 Oregon Pay Equity Act.

Online applications

Metro accepts job applications online. If you need assistance or accommodation with your application, or access to a computer, please contact the recruiter outlined in the job announcement in advance to request assistance. 

How to Apply

For tips on how to apply and more information on what the application process looks like, visit Metro’s “How to apply” page. 

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Metro 

Led by an elected council, this unique government gives all residents of greater Portland a voice in shaping the future and provides parks, venues, services, and tools at a regional scale. We find solutions for our area’s garbage and recycling that protect clean air and water; help plan land use and development to provide jobs and safe transportation; manage local venues that provide a connection to arts and culture and help keep the economy growing; protect 17,000 acres of parks and natural areas, and run the Oregon Zoo, to keep nature close to home. 

Salary : $105,735 - $141,695