Student Success Coach

Full-time Description

Position Title: Student Success Coach

Department/Unit: Student Affairs

Classification: Specialist V

Status (exempt/non-exempt): Exempt

Grade/Step: $4,290 - $4,463 Per Month

Reports to: Dean of Academic Foundation and Student Success

Percentage: 100%

Annual/Academic year: Annual

Location: Central County Campus, Newport OR

Telework Status

Regular telework is not a feature of this position. At the Supervisor's discretion, exemptions may be made for special projects or responsibilities requiring periodically needed focus time.

Benefits And Insurances

• Employer premium support for Medical, Dental and Vision Insurance
• Optional employee paid insurance - life, AD&D, Short Term Disability
• Paid time off – vacation, personal hours, sick
• Paid holidays
• Oregon PERS retirement
• Tuition waivers
  
  

This Position Application closes on 12.31.2025.

An Application is complete when the following have been uploaded:

• A Resume
• A Cover Letter
  
  

Oregon Coast Community College (OCCC) is shaping the future of higher education in Lincoln County.

In support of our mission, all OCCC employees demonstrate commitment to:?

• Participation in cross-functional collaboration across the College.?
• Continuous improvement.?
• Understanding that student success is at the center of every staff position at the College.?
• Having an entrepreneurial mindset and propensity to “see what is possible.”?
• Exhibit collegiality and respect for everyone.?
• Being excited about and committed to advancing OCCC’s future: continued independent accreditation, growth and a great place to work.?
  
  

Position Summary

Under the direction of the Dean of Academic Foundation and Student Success, the Student Success Coach is responsible for promoting a positive learning experience for students to effectively increase student outreach, retention, and completion. The position assists students with processes related to admissions, registration, educational and career planning, transfer services, engagement, graduation, and other related topics, as needed.

The Student Success Coach will actively manage a caseload of students through admission to program completion.

Duties And Responsibilities

Success Coach – Case Load

Connect With Students At a Minimum Of At Least Once Per Term, Using Multiple Modalities, Tailoring Communication To Student Preferences To

• Assist students in the development of an educational plan that connects to an individual career plan, including choosing a program of study, and educates students on the importance course planning.
• Assist students with goal setting, time-management, college and career readiness skills, and providing continuous communication and follow-up to maximize degree/certificate attainment.
• Support students in the use of the college registration portal, financial aid portal, canvas, OCCC email, and other college resources and systems.
• Provide basic financial aid information to students, referring to Financial Aid Coordinator as needed
• Monitor and evaluate satisfactory academic progress of caseload students
• Refer students to appropriate internal and/or community-based organization for support services.
• Track outcomes on a semester basis for retention, completion, and graduation purposes; utilizes data to make data-informed decisions.
  
  

Outreach Activities

• Participate in recruitment activities in high schools, non-profit organizations, businesses, workforce centers, and other spaces.
• Track and follow up with all potential applicants.
• Assists with the development and presentation of student recruitment, success, retention, and completion activities and materials to support students individually and/or in group sessions
  
  

Miscellaneous

• Participates in training, in-services and professional development
• Supports student success through participation in college committee work, Welcome Week, OCCC Cares, Commencement and/or related activities.
• Performs other duties, as assigned, that support the College’s mission.
  
  

The list of essential functions is intended to be representative of the tasks performed by this position. The omission of an essential function does not preclude management from assigning duties not listed herein if such functions are a logical assignment to the position.

Supervisory Responsibility

This position does not have any supervisory responsibility but may lead the work of Student, Volunteer, and/or Temporary Staff assigned to the area.

Leading Work Includes

• Train and orient new hires in position tasks.
• Provide instructions on work tasks.
• Offer guidance, encouragement, and answer questions to ensure work tasks are completed efficiently.
  
  

Requirements

Qualifications

Minimum Qualifications

• Associate Degree
• Experience in academic advising, student services, or other closely related position
• Good oral and written communication skills
  
  

Preferred Qualifications

• Bachelor’s Degree
• Bilingual – Spanish
• Experience in counseling/human services
  
  

Knowledge, Skills, And Abilities Qualifications

• Knowledge of federal, state and local laws, statutes, regulations, codes, and standards related to the area of responsibility.
• Ability to identify and incorporate continuous changes in federal and state policies and procedures, ensuring OCCC compliance.
• Ability to deliver effective public presentations
• Ability to work independently and as part of a team
• Ability to maintain professional partnerships both internally and externally
• Ability to establish interpersonal rapport and relate to students from a wide range of backgrounds and cultures
• Verbal and written communication skills, and ability to develop and deliver effective public presentations.
• Ability to analyze, organize and prioritize work while meeting multiple deadlines.
• Computer literacy with proficiency using Microsoft Windows, Microsoft Excel and Word, email, the Internet and social media.
  
  

Working Environment & Physical Requirements

While performing the duties of this job, the employee is required to:

• Sit, see and talk or hear.
• Have mobility to move between offices, classrooms, and floors.
• Use hands to finger, handle or operate computers, objects, tools or controls.
• Reach with hands and arms.
• Occasionally bend, stoop, and pull.
• Occasionally lift and/or move up to 25 pounds and have the ability to carry equipment and tools of moderate weight, using arms and hands.
• Have vision and hearing abilities required by this job include close vision and the ability to adjust focus, and complete and maintain various types of records.
• Hear the conversational voice and effectively communicate responses.
• Work in an office environment with potential for interruptions and background noise.
  
  

Assignment will include presence at all primary OCCC locations and may include evening and weekend work. Travel between College sites and other locations will be required. Occasional travel and overnight stays outside of Lincoln County may be required for training and other purposes.

The use of tobacco and smoke-emitting materials and devices including electronic cigarettes, is prohibited on all College Property, including OCCC’s building exteriors and parking lots.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Oregon Coast Community College is an equal opportunity educator and employer

We strive to recruit, develop, and retain the most talented people from a diverse candidate pool, and we encourage applications from persons with varied backgrounds and perspectives.?

In support of Oregon Veterans Preference in Public Employment, we encourage veterans and veterans with disabilities to explore employment opportunities at Oregon Coast Community College.

All positions at Oregon Coast Community College are required to be available for work onsite as requested by the college.

Employees must maintain Oregon residency as a condition of employment.

Federal law prohibits the College from employing an individual who has not provided documentation for verification by the third day of employment.

Contact Human Resources if you need assistance and/or an accommodation to aid your participation in our hiring process, contact Human Resources at 541-867-8515.

• Notice of Affirmative Action Policy- It is the policy of Oregon Coast Community College not to discriminate on the basis of race, color, sex, sexual orientation, gender identity, ?marital status, religion, national origin, age, disability, veteran status, or family relationship (ORS 659.340), in admission and access to, or treatment in, employment, educational programs, or activity as required by Title IX of the Educational Amendments of 1972, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, the Age Discrimination Act, Americans with Disabilities Act, the Civil Rights Act of 1991, and their implementing regulations.
  
  

Salary Description $4,290 - $4,463 Per Month