What are the responsibilities and job description for the Field Service Engineer position at ORE Power?
Company Description
ORE Power is a family-owned, full-service provider of uninterruptible power supply (UPS) solutions, operating since 2013. Headquartered in New Jersey, the company offers a wide range of services, including UPS sales, installation, preventive and emergency maintenance, battery replacement, load bank testing, and system rentals. With experience working on major UPS brands such as APC, Eaton, and Vertiv, ORE Power creates customized power protection plans to meet client needs. Known for its customer-centric approach, the team combines flexibility and decades of industry experience to ensure uninterrupted mission-critical power solutions.
Role Description
This is a full-time, Field Service Engineer role based in the Philadelphia/South Jersey area. The Field Services Engineer will be responsible for installing, maintaining, and repairing uninterruptible power supply (UPS) systems, performing preventative maintenance tasks, troubleshooting technical issues, and providing exceptional customer service. The role also involves collaborating with the technical team to address client-specific challenges and ensure system reliability.
Qualifications
- UPS Field Service and Preventive Maintenance experience
- Strong Troubleshooting and Technical Support skills
- Excellent Customer Service abilities and communication skills
- Electrical or engineering credentials or certifications are advantageous
- Knowledge of various UPS brands and systems is preferred
- Ability to perform onsite physical tasks and work flexible schedules
- Valid driver’s license and a clean driving record
- Ability
Benefits
- Salary (determined based on experience)
- Health benefits, company matching 401k
- Paid time off & holidays
- Company Vehicle with Fuel Card
- Company Credit Card
- Minimal weekend work
- Quality of life & employee success is a company priority
- Manufacturer training opportunities