What are the responsibilities and job description for the Technical Support Engineer (India) (Hybrid) position at Ordr, Inc.?
Ordr is looking for a passionate and experienced Technical Support Engineer (TSE) to help us deliver world-class support to our customers and partners. In this role, you'll handle post-sales technical inquiries, troubleshoot complex issues, and ensure our customers get the most value from our products. This is a unique opportunity to join a fast-growing cybersecurity startup and make a real impact in a high-visibility role!
What You’ll Do
· Support customers and partners on product configuration, performance, and troubleshooting
· Diagnose, isolate, and resolve technical issues while coordinating fixes with Engineering and QA teams
· Maintain high levels of customer satisfaction and engagement
· Use diagnostic tools, scripts, and lab environments to replicate and resolve issues
· Contribute to technical documentation, knowledge base, and troubleshooting guides
· Collaborate with cross-functional teams to deliver the best customer experience possible
· Serve as the voice of the customer internally by sharing insights and feedback
What We’re Looking For
· 5 years of experience in a technical support or customer-facing engineering role
· Background in B2B SaaS and strong knowledge of network and security concepts
· Deep expertise in switches, routers, and networking fundamentals
· Certifications preferred: CCNA, JNCIE, or higher
· Working knowledge of Linux, VMware ESXi, and firewalls
· Familiarity with 802.1x/NAC, vulnerability management, and cybersecurity best practices
· Empathetic communicator with a passion for customer success
· Able to manage multiple issues and tasks in a fast-paced environment
Why You’ll Love Working at Ordr
· Be part of a company at the forefront of cybersecurity and network visibility
· Work remotely with a talented, collaborative global team
· Direct impact on customer success and product growth
· Fast-paced startup environment with room to grow and innovate
Ready to join the Ordr team and help secure the networks of the future? Apply now and let's shape the future of enterprise security together.