Catalog Operations Specialist

Company Description

Order.co is a guided B2B marketplace with a mission to simplify buying for businesses. Order.co makes it easy for businesses to place and track purchases across all their vendors, control spend, and make payments in a single, consolidated bill. Tailored insights and purchasing recommendations fuel smarter spending decisions so businesses can easily save time and money on what they need to grow.

Founded in 2016 and headquartered in New York City, Order.co oversees nearly half a billion in annualized spend across hundreds of customers like WeWork, SoulCycle, Lume, and High-Level Health. Order.co has raised $50M in funding from industry-leading investors like MIT, Stage 2 Capital, Rally Ventures, 645 Ventures, and more. Order.co has been proudly named a 50 to Watch by Spend Matters and a Best Place to Work by BuiltIn and Inc. Magazine.

Job Description

As a Catalog Optimization Specialist, you'll support the maintenance and enhancement of our product catalog to drive customer savings and improve monetization. You'll work behind the scenes to identify vendor sources, action pricing updates, and ensure our substitute products are accurately represented for smart optimization decisions. You'll play a key role in optimizing live orders—analyzing real-time data to recommend substitutions or adjustments that maximize revenue while maintaining customer satisfaction and fulfillment efficiency.

Key Responsibilities

• Add or update vendor pricing and availability for high-volume and high-impact SKUs
• Map product substitutes and suggest viable alternatives
• Execute catalog enhancements to reduce customer friction and improve fulfillment rates
• Partner with the Data team to QA product enrichment initiatives
• Source information from vendor sites with speed and accuracy
• Identify optimization opportunities that improve customer savings or Order.co revenue
• Implement impactful time-of-order optimizations and facilitate live quotes to vendor contacts

Qualifications

What We're Looking For

• Detail-oriented executor with a knack for spotting inconsistencies in data
• Strong written communication skills and follow-through
• Comfort navigating e-commerce sites and vendor portals
• 1 year in data entry, merchandising, operations, or e-commerce preferred
• Familiarity with Excel/Google Sheets and comfort learning new tools
• Bachelor's degree required
• New York based candidates strongly preferred

Additional Information

What You'll Receive

• Competitive compensation and generous benefits
• Flexible time off and remote work policies
• Medical, dental, vision, and 401(k) with match
• A fast-paced and collaborative team environment
• The anticipated pay rate for this role is $28-31/hour. Actual compensation and title will be commensurate with experience, qualifications, knowledge, and skills.

Order.co is an equal-opportunity employer. Applicant's qualifications are considered without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other basis prohibited by law.