What are the responsibilities and job description for the Operations Coordinator position at Orchid Media?
Position Title: Operations Coordinator
Location: Remote-ish (Within 1hr driving radius of Philadelphia)
Employment Type: Contract | 6 month term | 15-20 hrs/week
About Orchid Media
Orchid Media is a boutique content production and social media agency based in Philadelphia, serving clients ranging from major brands to local businesses. We specialize in high-impact video production, branded content, and social media strategy—with a Gen Z edge and a sharp eye for trends. Our small but mighty team thrives on creativity, clarity, and real results.
Role Overview
We’re looking for an Operations Coordinator to serve as the connective tissue between our clients, creative team, and internal processes. This person will be the go-to for keeping projects moving, clients informed, and our team focused. You’ll be the keeper of all details, ensuring nothing slips through the cracks—from scheduling content to streamlining how we work.
This role is perfect for someone who thrives on organization, clear communication, and project management. If you’ve ever been described as “too organized,” we want you.
What You’ll Do
Client & Project Management
- Maintain and update client content calendars in Airtable
- Input approved concepts and assign tasks to creators
- Act as the main point of contact for client questions, deliverables, and updates
- Collect revision notes and communicate them clearly to the creative team
- Gather info about upcoming client initiatives, campaigns, or launches
Internal Operations
- Route new business leads to the Growth & Strategy Lead
- Respond to or delegate miscellaneous client inquiries that land in the inbox
- Help create monthly content briefs using past performance and client goals
Hiring & Team Support
- Assist the Founder in hiring freelance or full-time talent as needed
- Coordinate interviews, gather resumes, and handle initial outreach
Process Optimization
- Keep an eye out for inefficient workflows across content production, approvals, and publishing
- Propose and implement better systems and structures to save time and improve output
What You Bring
- Strong organizational skills and attention to detail
- Clear and proactive communication
- Experience managing content calendars, client relationships, or project workflows
- Comfort working in tools like Airtable, Google Drive, Google Chat
- A knack for keeping multiple balls in the air without dropping any
- Bonus: background in content, social media, or creative operations
Details
- Part-time (15-25 hrs/week)
- Sort of a create your own schedule position if you can work within 9am - 6pm
- Remote (within an hour drive) is fine for the right candidate
- Pay ranges from $17/hr - $22/hr depending on experience
Salary : $17 - $22