Senior Vice President or Vice President of Operations

ABOUT ORCHESTRA

Orchestra is a full-service marketing-communications firm that offers clients across sectors unparalleled strategy, storytelling, and data science expertise. Its growing team of 700 storytellers and strategists is shaping what's next in communications, with experience that spans consumer, technology, climate and sustainability, education, healthcare, philanthropy, real estate, travel, hospitality and arts and culture, to name a few. Since 2022, Orchestra has acquired nine firms, including: BerlinRosen, Civitas, Derris, Glen Echo Group, Inkhouse, M18, Message Lab, Onward and Small Girls PR. It also launched Brightmode, a talent acquisition firm for communications professionals.

People of all backgrounds and abilities are strongly encouraged to apply. Orchestra is committed to building and maintaining a diverse staff, and recognizes that its continued success depends on hiring and retaining high-quality creative professionals with a variety of backgrounds and experiences. Opportunities for advancement exist, and we are committed to helping all staff develop and grow.

ABOUT THIS ROLE

Orchestra is seeking an experienced Senior Operations Manager to support our COO and CFO. This role will be instrumental in providing high-level administrative support while also serving as a strategic operational partner, ensuring their time, priorities, and engagements are aligned to drive the firm’s success.

We are looking for someone who brings sharp organizational instincts, excellent communication skills, and the ability to manage complex projects and competing priorities with discretion and confidence. You will be a trusted partner who anticipates needs, manages logistics, and helps create the structure that enables our Executive(s) to focus on client impact, business growth, and team leadership.

This role is ideal for a highly organized and proactive professional with experience supporting senior executives in fast-paced environments such as communications, professional services, legal, consulting, or adjacent fields. Candidates with a blend of executive support and operational project management experience are strongly encouraged to apply.

Role location: This role is based in our New York, N.Y. office on a hybrid basis, 3-4 days per week. 

ACCOUNTABILITIES & QUALIFICATIONS

As a Manager, PMO and Finance Operations, you will:

• Drive effectiveness by managing the complex and fast-moving priorities of 2 senior leaders (our COO and CFO), ensuring their time, focus, and attention are aligned with the firm’s most pressing business and client objectives
• Provide strategic support, including proactive calendar and time management, preparation for high-stakes internal and external meetings, organizational updates, project tracking and timely follow-ups that drive accountability and outcomes
• Serve as a gatekeeper and trusted partner, prioritizing time and engagements to ensure alignment with business and client priorities
• Anticipate operational and administrative needs, proactively managing logistics, materials, and communications to ensure seamless day-to-day operations
• Manage and coordinate complex domestic and international travel arrangements, including itineraries, accommodations, and logistics
• Prepare, review, and track expense reports, invoices, and related administrative documentation
• Partner with the broader leadership team to ensure Executives are equipped with materials, context, and resources for client meetings, internal initiatives, and firm-wide priorities
• Handle confidential information with integrity, discretion, and professionalism
• Act as a culture and team connector, helping to organize team-building moments, staff engagement activities, and internal communications in partnership with leadership

Essential skills

• 7-10 years of experience supporting senior executive(s) in a fast-paced, high-growth environment such as communications, professional services, law, consulting, or similar fields
• Excellent project management and organizational skills with the ability to manage multiple priorities, anticipate needs, and execute with high attention to detail
• Exceptional verbal and written communication skills, with the ability to interact confidently with executives, clients, and stakeholders
• Proactive problem-solver with strong judgment, discretion, and the ability to adapt in a dynamic, evolving environment
• Highly resourceful with the ability to work independently while maintaining strong collaboration with internal teams
• Expert multitasker who thrives in high-pressure situations and can juggle competing priorities without losing sight of deadlines
• Technically proficient across Microsoft Office (Word, Excel, PowerPoint, Outlook) and Google Workspace tools; familiarity with Emburse, Slack, or similar platforms is a plus
• Integrity, reliability, and the ability to manage sensitive information with discretion are non-negotiable

Preferred skills

• Experience in the public relations, media, legal, or professional services sectors
• Familiarity with organizational systems such as expense management platforms (Emburse, etc.), project management tools, and communication platforms

WORKING AT ORCHESTRA

Salary (commensurate with experience and skills): $110,000 - $130,000

Benefits:

• Medical, dental, and vision insurance for employees and dependents
• Pre-tax commuter benefits
• 401K with a 4% employer match and no vesting period
• Generous paid time off
• Pre-tax commuter benefits
• Mobile phone reimbursement for data and minutes
• Employer-funded life insurance
• Discounted annual bikeshare membership
• Corporate discounts through Tickets at Work

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