What are the responsibilities and job description for the Customer Service Representative/Veterinary Receptionist / Front Desk Coordinator position at Orchards Pet Hospital?
Job Title: Customer Service Representative/Veterinary Receptionist / Front Desk Coordinator
Location: Lewiston, Idaho
About Us
Orchards Pet Hospital is a welcoming veterinary clinic dedicated to compassionate care for pets and clear, friendly service for their owners. We are looking for a dependable, organized, and personable Veterinary Receptionist to join our team and help create a positive experience for every client who walks through our doors.
Position Summary
The Veterinary Receptionist is the first point of contact for clients and plays a key role in keeping the front desk running smoothly. This position includes greeting clients, answering phones, scheduling appointments, processing payments, and supporting communication between clients and the medical team.
Key Responsibilities
Greet clients and patients in a warm, professional manner
Answer incoming calls and respond to client questions
Schedule appointments and manage the daily calendar
Check patients in and out accurately
Process payments and maintain front desk records
Update client and patient information in the practice system
Communicate clearly with veterinarians and technicians
Help maintain a clean, organized, and welcoming reception area
Support the team with general administrative tasks as needed
Qualifications
Previous receptionist, customer service, or front desk experience preferred
Veterinary, medical, or dental office experience is a plus
Strong communication and people skills
Comfortable handling a busy phone line and multitasking
Basic computer skills and ability to learn practice software
Professional, dependable, and detail-oriented
Compassion for animals and the people who care for them
Schedule: Full-time or Part-time, our hours are 7:30 am to 5:00 pm
No weekends
Compensation and Benefits
Pay: $18.00 per hour, depending on experience
Health insurance, Paid time off, Retirement plan, Employee pet care discount, Continuing Education / Training Opportunities
Why Join Us
At Orchards Pet Hospital, we value teamwork, kindness, and dependable service. We want someone who enjoys helping people, stays calm in a fast-paced environment, and wants to be part of a clinic that cares deeply about pets and their families.
How to Apply
Please send your resume and a brief introduction to clinic@orchardspet.com. We would love to hear about your customer service experience and why you are interested in joining our clinic.
Pay: From $18.00 per hour
Work Location: In person
Salary : $18