Social Services Assistant (SSA)

Orchard Post Acute — Fresno, CA
Status: On-site • Day Shift (some evenings/weekends as needed)

About the Role

The Social Services Assistant supports residents and families with admissions, care planning, psychosocial needs, and safe discharges—partnering closely with Nursing, Therapy, Activities, Business Office, and the Social Services Director to promote dignity, autonomy, and quality of life.

Key Responsibilities

• Assist with admissions, transfers, and discharges; help coordinate care transitions and transportation.

• Participate in resident assessments (MDS/CAAs input), care planning, and timely care plan updates.

• Provide and document medically related social services to help each resident attain/maintain highest practicable well-being.

• Conduct supportive visits; monitor mood/behavior, grief/loss, adjustment, and family dynamics; escalate concerns appropriately.

• Educate residents/families on rights, advance directives, community resources, and payer programs (Medicare/Medi-Cal, VA, etc.).

• Maintain accurate, timely notes (progress notes, assessments, care plan entries, discharge summaries) per facility policy and regulations.

• Coordinate/facilitate care conferences; communicate effectively with IDT members and external providers.

• Support grievance resolution; uphold resident rights, privacy/HIPAA, and customer service standards.

• Assist with audits, survey readiness, QAPI initiatives, and in-services as directed.

Qualifications

• High school diploma or GED required; AA/BA in Social Work, Human Services, Psychology, or related field preferred.

• SNF/LTC experience preferred; knowledge of OBRA, resident rights, and discharge planning a plus.

• Strong communication, empathy, organization, and documentation skills; ability to manage multiple priorities.

• Basic computer proficiency; PointClickCare (PCC) experience preferred.

• Bilingual English/Spanish highly helpful for resident/family support in our community.

Physical/Work Requirements

• Frequent walking/standing; occasional lifting up to 25 lbs; ability to assist during transfers/events as needed.

• Works in resident care areas and office settings; occasional evenings/weekends for family meetings or care needs.

Note: This description reflects core duties and may change based on resident and facility needs.

Why Orchard Post Acute
Supportive leadership, collaborative team culture, growth opportunities, and the chance to make a daily difference in residents’ lives.