What are the responsibilities and job description for the Concierge position at Orchard Pointe by Heritage Communities?
Make Lives Better, Build Your Future: Join Orchard Pointe at Glendale as a Concierge!
At Orchard Pointe, you’re more than your title — you’re a vital part of a team that truly values every contribution. Whether you're just getting started or looking to grow in your career, we offer a workplace where you’re supported, appreciated, and empowered to thrive as you improve the lives of others in our senior living communities.
What You’ll Do:
As a Concierge, you’ll play a hands-on role in improving the lives of our residents by:
- Working a consistent schedule to support our community Tuesday through Saturday from 3:00 PM to 6:00 PM.
- Greeting and directing visitors, and managing all incoming phone calls, transferring them to the appropriate person or department.
- Providing comprehensive administrative support to the business office, including mail and delivery management, faxing, scanning, and preparing training materials and schedules.
- Maintaining the reception area to ensure it is always clean, tidy, and welcoming for all residents, visitors, and associates.
- Assisting with community readiness for inspections by maintaining accurate records and ensuring compliance with policies and emergency preparedness.
- Building positive relationships with residents, their families, and team members.
What We’re Looking For:
- 1 year of experience in a concierge role (preferred).
- 1 year of experience in a senior living or related industry (preferred).
- High school diploma or equivalent.
- Excellent verbal and written communication skills, with the ability to effectively collaborate with diverse groups, navigate challenging situations, and make sound decisions.
- Strong technical skills (e.g., Word, Excel, PowerPoint) and the ability to maintain confidential and privileged information (including HIPAA, residents, and associates).
Why Choose Orchard Pointe?
At Orchard Pointe, with 24 locations across 6 states, you’ll find a place to grow your career and make a meaningful impact every day. We live by our core values — Trust, Respect, Compassion, Fun, and Always Learning — and we’re here to support you like a true team.
What’s In It for You?
- Same Day Pay – because your time matters.
- Free Meal Every Shift – enjoy a warm meal on us.
- Medical, Dental, and Vision – with low co-pays.
- Company-Paid Life & Disability Insurance
- 401(k) with up to 5% Match
- Tuition Assistance – up to $8,000/year for you, $2,500 for family members.
- Apprentice & Mentor Program: On-the-job training and mentorship from day one, with mentor roles after 6 months.
- Ongoing Training & Support – covering reimbursement for Med Aide/Tech certifications and CEUs.
- A Workplace That Feels Like Home – positive, team-first culture.
- Employee Assistance Fund, Discounts and more!
For more information contact us at: Apply@Heritage-Communities.com
- Receptionist
- Administrative Assistant
- Front Desk
- Office Assistant
- Secretary
- Office Support
- Customer Service
- Senior Living Reception
- PRN-Tue through Sat 3P—6P