What are the responsibilities and job description for the Infrastructure Support Analyst position at Orbis Group?
Infrastructure Support Analyst – New York
📍 New York, USA | On-site / Hybrid
🏛 Global Private Markets Investor | Buy-Side
A leading global investor in the private markets secondary space is hiring an Infrastructure Support Analyst to support its New York office and be part of a global IT team spanning the UK, Europe and the U.S.
You’ll deliver 1st, 2nd and 3rd line support, own day-to-day IT operations for the U.S. office, and help manage both on-premises and cloud infrastructure.
The role
You will:
- Run the U.S. IT Service Desk (incident logging, prioritisation and resolution)
- Support and administer Microsoft 365, Entra/Active Directory and Intune
- Provide 1st/2nd/3rd line support across hardware, software and networks
- Manage local network infrastructure (Cisco switches, Meraki Wi-Fi)
- Support collaboration tools (email, Teams, messaging, video conferencing, telephony)
- Handle end-user device setup, software installation and updates for U.S.-based staff
- Monitor systems and recommend / implement performance improvements
- Work with the global IT team on complex issues and infrastructure projects
- Maintain documentation, support guides and procedures
- Manage relationships with IT suppliers and conduct regular service reviews
About you
You have:
- A track record in an Infrastructure / IT Support role delivering high-quality, customer-focused services
- Strong experience with Windows 10/11, Office 365 and AD/Entra administration
- Familiarity with Azure Cloud administration and modern endpoint management (e.g. Intune)
- Good understanding of networking (Wi-Fi, switches, connectivity)
- Confident troubleshooting skills across hardware, software and infrastructure layers
- Excellent written and verbal communication, able to explain technical issues to non-technical users
- Strong organisation, attention to detail and a customer-first mindset
- Ability to work independently in a small local office while collaborating with a global team
- Experience with tools such as Mimecast, Microsoft Defender, TeamViewer and enterprise ITSM platforms (e.g. EasyVista or similar) is a plus.
What’s on offer
- Competitive salary and bonus scheme
- Private medical insurance
- Attractive pension
- Exposure to a global, multi-office investment environment
- Opportunity to work with modern cloud, security and collaboration technologies
If this sounds interesting to you, apply below!
Salary : $90,000 - $130,000