What are the responsibilities and job description for the Agentic AI Automation Business Specialist position at ORBCOMM?
Join Us as an Agentic AI Automation Business Specialist
Join ORBCOMM as an AI Automation Business Specialist and help revolutionize how we operate across every function. This is a unique cross-functional role where you'll discover automation opportunities throughout the organization, partner with stakeholders to understand their workflows, and drive adoption of intelligent AI solutions that streamline processes and deliver measurable business value.
Working at the intersection of technology and business operations, you'll collaborate with teams across ORBCOMM—from engineering and product to operations, customer success, and finance—to identify high-impact automation opportunities. You'll implement solutions using whatever tool is best for the job—code, low-code, or no-code—while focusing on stakeholder engagement, change management, and business outcomes.
Why You’ll Love Working Here:
ORBCOMM is a global leader in industrial IoT, managing over a million assets worldwide across transportation, supply chain, heavy equipment, maritime, and natural resources. We're at the forefront of integrating agentic AI to transform our operations—and we need passionate problem-solvers who can see the bigger picture, understand diverse workflows, and implement intelligent automation.
This role offers unparalleled exposure across the entire organization. You'll work directly with stakeholders from every department, gaining deep insight into how a global IoT company operates while building cutting-edge AI solutions that drive real business value
With a flexible hybrid work schedule, you can enjoy the best of both worlds—engaging in-person collaboration at our Sterling, VA office, while also benefiting from the autonomy and comfort of remote work.
What You’ll Do:
- Workflow Discovery & Analysis:Partner with teams across ORBCOMM to map existing processes, conduct stakeholder interviews,identifyinefficiencies, and uncover high-impact automation opportunities in operations, customer service, engineering, finance, and beyond.
- Build Business Cases:Quantify potential impact, build ROI models, and prioritize automation opportunities based on business value and feasibility.
- Design AI Agent Solutions:Propose intelligent automation solutionsleveragingagentic AI—systems that can reason, make decisions, and execute multi-step workflows with minimal human intervention.
- ImplementSolutions Pragmatically:Build and deploy automation using the right tool for each use case—no-code platforms (Zapier, Make.com) for speed, low-code tools (Power Automate, n8n) for flexibility, or code (Python, APIs) when complexity requires it.
- Leverage LLMs & GenAI:Deploy ChatGPT, Claude, Microsoft Copilot, and other AI tools to create intelligent assistants, automate communications, extract insights, and enhance decision-making.
- Drive Adoption & Change Management:Work closely with business stakeholders to ensure solutions meet their needs, train users, gather feedback, and drive adoption across the organization.
- Collaborate with Technical Teams:Partner with the AI Automation Engineer to translate business requirements into technical specifications and ensure successful implementation of complex solutions.
- Measure Business Impact:Track performance metrics,demonstrateROI, and continuously improve automation solutions to maximize business value and user satisfaction.
- Knowledge Sharing:Document processes, create user guides and training materials, and evangelize best practices for agentic AI and automation across the organization.
Who You Are:
You're a business-minded problem-solver who excels at understanding how things work and finding better ways to get things done. If you have:
- Bachelor's degree in Business, Operations, Information Systems, Engineering, or related field (0-2 years of experience)
- Strong process analysis and workflow design skills
- Excellent stakeholder management and communication skills—can explain technical concepts to non-technical audiences and translate business needs into requirements
- Tech-savvy with proven ability to learn and adopt new tools and technologies quickly
- Experience designing, mapping, or improving workflows (academic projects, internships, or professional experience)
- Strong analytical skills—ability to break down complex processes and identify optimization opportunities
- Demonstrated initiative and self-learning capability
- Detail-oriented with strong organizational and project management skills
- Passion for automation, efficiency, and continuous improvement
- Leverage AI-enabled tools and automation to support daily tasks and productivity.
- Commitment to continuous learning in digital and AI literacy.
Then we want to meet you!
About Us:
At ORBCOMM, we’re pioneers in IoT technology, that drives innovation and empowers our clients to make data-driven decisions. Our industry-leading solutions enable customers to boost productivity, streamline operations, and increase their bottom line. With over 30 years of experience and the most comprehensive solution portfolio in the industry, we enable the management of millions of assets worldwide across diverse sectors including transportation, heavy industries, satellite, and maritime. Discover how ORBCOMM is transforming industries and unlocking the potential of data to drive meaningful change by visiting us at www.orbcomm.com!
Ready to Join Us?
We believe that our people are our greatest asset. Your skills and passion can help us achieve remarkable things! If you’re seeking a thrilling career opportunity in a vibrant, growth-oriented environment, ORBCOMM is the perfect fit for you.
We are committed to building a diverse and inclusive workplace and appreciate all applicants for their interest in joining our team. Only candidates selected for an interview will be contacted.
At ORBCOMM, we are also dedicated to ensuring accessibility and are pleased to offer accommodation for individuals with disabilities upon request throughout all aspects of the selection process.