What are the responsibilities and job description for the Treatment Specialist position at OrangeTwist?
OrangeTwist is seeking a talented, soon-to-be or entry-level licensed Esthetician / Treatment Specialist to join our dynamic team. In this role position, you will manage front desk and administrative responsibilities while receiving hands-on training in our esthetic treatments, preparing you to grow into esthetician role over time. You will be the first point of contact for clients, creating a welcoming, relaxing, and rejuvenating experience with exceptional customer service. This role is perfect for a motivated individual passionate about client care, professional growth, and contributing to a thriving wellness and beauty community.
Location: th St, Boulder, CO 80301
Schedule: 2-3 shifts a week, minimum 4 weekend days a month
Compensation: $16 /Hourly (Based on years of experience) with incentive
What You Will Do:
- Lead and motivate the center team to achieve individual and team sales targets.
- Develop and implement effective sales strategies to maximize revenue.
- Analyze market trends and competitor activities to identify business opportunities.
- Work with the team to develop and execute action plans.
- Monitor and evaluate the performance of sales.
- Track key performance indicators (KPIs) and provide regular reports to management.
- Build and maintain strong relationships with clients.
- Ensure a high level of customer satisfaction.
- Oversee the center sales process from lead generation to closing deals.
- Collaborate with other departments, such as marketing and operations, to streamline processes and improve efficiency.
- Represent the company in a positive and professional manner
- Greet all visitors with a friendly attitude, complete check-in process and connect them with the appropriate OrangeTwist team member
- Answer phones and center email in a courteous and professional and timely manner; takes messages, answer questions, schedule appointments, or direct call as needed
- Up-sell products and services to clients and process payments
- Receive and sort daily mail; prepares and forwards outgoing mail and packages
- Performs general clerical duties including but not limited to filing, photocopying, organizing and maintain file system, files correspondence and other records
- Partner with Center Management to order and maintains supplies and keep reception area organized and clean
- Demonstrates a high level of professionalism in dealing with confidential and sensitive issues
- Acquire and maintain knowledge of Zenoti, OrangeTwist membership, & rewards and financial programs.
- Knowledge of OrangeTwist treatments and procedures.
- Undergo hands-on training in OrangeTwist's treatment protocols and skincare services
Qualifications:
- Currently in esthetics program
- -OR-
- Certificate of Completion of an esthetics program
- State Board Certification of Barber and Cosmetology
- Valid Laser Certification (Preferred)
- Current, unrestricted esthetician license to practice in the state
- Minimum 1 year of experience in sales
Salary : $16