What are the responsibilities and job description for the Fitness Sales Associate position at Orangetheory Fitness?
JOB OVERVIEW
The Fitness Sales Associate role assists in running all "front of house" fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels.
OUR BENEFITS
- FREE Premier Orangetheory Fitness membership for you and a dependent (must be full-time)
- Health & Wellbeing insurance
- 401k Retirement upon eligibility
- Paid Time Off Holidays
- Growth Opportunities
- Bi-weekly commission incentives based on sales performance
- Collaborative, positive company culture
JOB RESPONSIBILITIES
- Establishes and maintains an effective referral program to bolster membership growth
- Conduct telephone inquiries, follow up calls and customer care initiatives
- Warmly greet members and guests to foster a positive, welcoming atmosphere
- Adhere to the studio cleaning checklist diligently throughout shifts, ensuring a pristine environment
- Process cash and credit card transactions accurately and responsibly
- Generate new leads through member referrals, community outreach and social media efforts
- Convert leads into members through effective communication and timely outreach via cold calls and emails
JOB REQUIREMENTS
- Excellent customer service skills - Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
- Solid verbal and written communication skills required
- MS Office basic programs (word, excel), Internet, Basic computer program software use
- High school diploma or equivalent required. Experience in retail or direct sales management/lead generation systems.
*Specific job duties and selection requirements vary between Orangetheory Fitness studio locations. The studio's hiring manager can provide more details if you are selected to proceed with the interview process*
Equal Employment Opportunity
Austin Fitness Group is an equal opportunity employer. Austin Fitness Group is committed to providing equal employment opportunities to all individuals regardless of race, color, religion, sex, national origin, age, or any other characteristic protected by federal, state and/or local laws. We adhere to a strict policy of non-discrimination in all aspects of employment. This Equal Employment Opportunity Policy applies to all employees and applicants for employment. Austin Fitness Group is dedicated to upholding the principles of equal employment opportunity and fostering a workplace that promotes fairness, equity, and respect for all individuals.
d/or weekend hours as needed