What are the responsibilities and job description for the Warranty Administrator position at Orange EV?
Join Orange EV , a fast-growing manufacturer of electric vehicles that are better for the earth, people, and the bottom line.
Position Summary
The Warranty Administrator will report directly to the National Service director and support both internal and external Warranty repair claims. The Warranty Administrator will collaborate with the entire Service team in addition to Orange EV customers to ensure that Warranty repairs are correctly submitted, processed, and paid.
Position Responsibilities
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity
Position Summary
The Warranty Administrator will report directly to the National Service director and support both internal and external Warranty repair claims. The Warranty Administrator will collaborate with the entire Service team in addition to Orange EV customers to ensure that Warranty repairs are correctly submitted, processed, and paid.
Position Responsibilities
- Review, correct, apply labor codes, and submit all Warranty Service Tickets
- Set internal processes and train Technicians, Supervisors how to properly populate Service Ticket fields
- Help to develop external processes and training for third parties and customers submitting Warranty claims
- Maintain asset Warranty schedule for the entire fleet
- Own reporting of Warranty claim data
- Lead the Service Data Tracking tool management, issue resolution, and new feature request
- Experience managing large continuous data sets
- Experience working with or around Class 8 vehicles or other heavy equipment
- Experience managing and servicing warranties
- Ability to handle many functions at one time and adjust to rapidly changing priorities
- Ability to execute and follow through on instructions given by supervisor
- Knowledge of computer, MS Word, and MS Excel programs
- Ability to articulate clearly when writing including composition, spelling and punctuation
- Experience with ERP systems
- Experience with Salesforce
- Related technical degree
EEO Employer W/M/Vet/Disabled/Sexual Orientation/Gender Identity