What are the responsibilities and job description for the BDC Representative Sales position at Orange County BMW?
Overview
We are seeking a full time professional and customer-focused BDC Sales Representative to join our automotive dealership team. The BDC Sales Representative is responsible for responding to customer inquiries via phone and internet to assess customers sales needs and conduct follow up calls to ensure customer satisfaction. This role requires excellent communication skills, and a strong commitment to customer satisfaction. The BDC Sales Representative plays a vital role in maintaining customer relationships, and supporting the overall efficiency of our Sales department.
Duties
- Promptly respond to and follow up with customer inquiries via phone and internet.
- Identify customer needs.
- Ability to work alternating Saturdays
- Set appointments for customer visits. Follow up with customer post-visits.
- Make outbound calls, generate sales appointments, and log all customer comments.
- Contact customers based on current marketing initiatives.
- Attend training programs as needed.
- Maintain detailed records of customer interactions and sales history in dealership management systems.
Qualifications
- Previous dealership experience or automotive background desired
- Ability to maintain customer service as highest priority
- Excellent customer service skills
- Strong organizational skills with attention to detail
- Effective communication skills both written and verbal
- Ability to work in a fast-paced environment while maintaining professionalism and courtesy
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k)
- Paid time off
Application Question(s):
- Are you able to work alternating Saturdays?
Education:
- High school or equivalent (Preferred)
Work Location: In person
Salary : $18 - $22