PBX Operator

Title: PBX Operator

Location: Fountain Valley

Department: Admitting

Status: Full-time

Shift: Days 6am – 2:30pm

Pay Range: $22.50/hr - $31.57/hr

MemorialCare is a nonprofit integrated health system that includes four leading hospitals, award-winning medical groups – consisting of over 200 sites of care, and more than 2,000 physicians throughout Orange and Los Angeles Counties. We are committed to increasing access to patient-centric, affordable, and high-quality healthcare; your personal contributions are integral to MemorialCare's recognition as a market leader and innovator in value-based and other care models.

Across our family of medical centers, we support each one of our bright, talented employees in reaching the highest levels of professional development, contribution, collaboration, and accountability. Whatever your role and whatever expertise you bring, we are dedicated to helping you achieve your full potential in an environment of respect, innovation, and teamwork.

Essential Functions and Responsibilities of the Job

·        Ability to deliver and provide excellent customer service using Simply Better and AIDET principles.

·        Actively supports MHS initiatives, department performance improvement activities to establish continued enhancement of services provided by the PBX department. (Meetings, employee engagement survey, education, and training activities)

·        Ability to register direct admits and lab accounts timely and accurately. Appropriate level of expertise in EPIC, Onbase, RTE and websites to ensure accurate and efficient registrations.

·        Demonstrates appropriate level of expertise and proficiency using the PBX paging system (Interactive Intelligence) and the security radio. 

·        Ability to answer and direct calls timely and professionally. Provides general information such as phone numbers and location as required.

·        Ability to understand and follow all emergency codes and alarm paging protocols. Performs paging functions accurately and timely. Works with Security in handling emergency situations professionally.  

·        Demonstrates the ability to monitor all incoming faxes including the lab requisitions and direct admissions. Avoids HIPAA violations by choosing correct patient in Epic and registers patients timely and accurately in Epic. Adheres to department policy of using two patient identifiers.

·        Ability to train and orientate new staff.

·        Ability to be at work and be on time. Adheres to MHS time and attendance policy.

·        Ability to interact in a positive and constructive manner.

·        Ability to prioritize and multitask.

*Placement in the pay range is based on multiple factors including, but not limited to, relevant years of experience and qualifications. In addition to base pay, there may be additional compensation available for this role, including but not limited to, shift differentials, extra shift incentives, and bonus opportunities. Health and wellness is our passion at MemorialCare—that includes taking good care of employees and their dependents. We offer high quality health insurance plan options, so you can select the best choice for your family. And there’s more...Check out our MemorialCare Benefits for more information about our Benefits and Rewards.

Qualifications:

Experience

• 6 months or more experience as an operator in a hospital or call center. Hospital admitting experience, preferred.
• Must communicate effectively and clearly both verbally and in writing.
• Strong customer service skills.
• Bi-lingual (English/Spanish, or English/Vietnamese) preferred.
• Positive work ethic.
• General computer skills required including electronic medical record and Microsoft Office.
• Knowledge of medical terminology. 

Education

·       High school graduate preferred

·       Medical Terminology related course or certificate preferred

Salary : $23