Quality Control Manager

General Summary:

The Quality Control Manager's primary responsibility is to establish and maintain a quality assurance program that completes independent quality tests, inspections, and audits of the bank 's loan and deposit records. A rigorous quality control function plays a critical role in the support of strong internal controls, ensuring integrity of bank records, adherence to bank policies, and compliance with applicable regulations and policies as well as exception tracking, follow-up reviews and training.

This position will also be responsible for image quality analysis of bank records. Assess clarity, accuracy, and completeness of images uploaded to the loan records repository (Revver), and the deposit records repository in Fiserv (Director). The Quality Control Manager should be identifying and bringing forward any opportunities to realize cost efficiencies and risk reduction process enhancements.

Essential Duties and Job Responsibilities:

       I. Provide leadership and delegate's responsibility to staff, providing prompt guidance and constructive feedback regarding performance of assigned duties.

1. Manage the overall Quality Control function to ensure high quality standards are maintained in bank records, and that loan and deposit file maintenance activities are supported by robust documentation.
2. Develop and maintain written procedures that address all aspects of quality control functions including review requirements for Regula tory & Policy Compliance of commercial and consumer loans including syndicated, participated and conventionally originated loans.
3. Monitor department activities to ensure deliverables meet SLAs; preventing backlogs and ensuring all procedures are adhered to and documented.
4. Maintain review checklists to address appropriate system changes and regulation and policy considerations.
5. Utilize various reporting tools and systems to efficiently assign workflows in a manner that promotes a high level of customer service, efficiency, accuracy and timeliness.
6. Administer staff performance appraisals and counseling when required; vacation scheduling, overtime management; and other time management.
7. Train and mentor staff in all aspects of the deposit and loan operations being reviewed for quality assurance and all related regulatory compliance.
8. Oversees the integrity of the Bank's credit file document repository (Revver) and the deposit repository (Director) to identify and detect and missing documents, incomplete or inaccurate information in documents, missing signatures, image quality.
9. Establish and maintain an exception tracking system to record and follow-up on document exceptions, policy exceptions, and regulatory compliance concerns.

     I l. Communicate findings and recommendations to relevant stakeholders.

1. Collaborate with cross-functional departments to resolve quality-related issues.
2. Analyze and interpret data to identify areas for improvement.
3. Assist in other special projects as assigned.

EDUCATION CERTIFICATION EXPERIENCE:

• Required: Four year degree or equivalent experience
• Bachelor's degree prefer-red
• Seven-ten years of high-level work experience in financial institution operational processes and/or compliance. Including but not limited to previous quality control or audit functions.
• A deep understanding of loan and deposit documentation standards, internal controls, technical expertise of branch operations, and fluent knowledge of Bank policies and procedures.  Must have sufficient management experience to direct a staff of professional Is and ability to set targets, develop action plans, and measure results against the defined target goals.
• Experience with industry quality assurance standards, and proven track record of incorporating new techniques and technologies to enhance processes.

KNOWLEDGE SKILLS ABILITIES:

• High level of analytical, problem solving and operational process skills experience.
• Excellent organizational skills and attention to workflows with a mindset toward process improvement.  Regard for important details to assure accuracy in every transaction performed, detect errors, and follow through on validation of cited findings and errors.
• Must understand laws and regulations that impact banking functions.
• Must understand the fundamentals of retail deposit functions, lending and loan operations
• Strong Computer Skills: Microsoft Office, Banking core and ancillary software, Workflow management  Strong mitten and verbal communication skills. The ability to express thoughts and ideas in a clear and concise manner for a variety of audiences and to all levels of management.
• Ability to work in a fast-paced, deadline driven environment.  The ability to manage multiple projects at once

WORK ENVIRONMENT:

• Office Environment

PHYSICAL DEMANDS:

• Must be able to lift a minimum of 25 pounds.

Special Note:

Extremal and internal applicants, as well as position incumbents, must be able to perform the essential job functions as set forth above. Orange Bank and Trust Company is committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, military status or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances.

Upon request, individuals with disabilities may be entitled to a reasonable accommodation. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the bank. Please inform the Human Resources Department if you need assistance completing any forms or to otherwise participate in the application process or, at the appropriate time, to perform the essential functions of the job.

This job description in no way states or implies that these are the only duties to be performed by an employee. Additional functions and requirements may be assigned by supervisors as deemed appropriate, based on the employee's knowledge, skill and ability as well as his/her mental and physical abilities.