Treatment Coordinator

Title: Treatment Specialist 
Location: Washington Oral & Facial Surgery 
Office Hours:

• Monday:7:30 AM - 3:30 PM
• Tuesday:7:30 AM - 3:30 PM
• Wednesday: 7:30 AM - 3:30 PM
• Thursday: 7:30 AM - 3:30 PM
• Friday: 7:30 AM - 3:30 PM
• Saturday: Closed
• Sunday: Closed

*working hours may vary based off office needs 

Pay Range: $25.00 - $28.00 based on experience 

Position Purpose:

The Treatment Coordinator plays a vital role in managing patient care treatment plans and ensuring that patients understand and proceed with their recommended treatment. This position involves patient interaction, detailed communication, and administrative support to facilitate smooth and effective patient care from diagnosis through treatment completion.

Essential Functions

Patient Consultation and Education:

· Meet with patients to discuss their treatment plans as outlined by the surgeon.

· Explain treatment procedures, potential outcomes, and financial obligations.

· Answer patient questions and address concerns about their treatment options and plans.

· Provide educational materials and resources to help patients understand their treatment.

· Follow-up calls to patients that did not schedule and work to remove roadblocks to get treatment completed.

Treatment Plan Coordination:

· Coordinate the scheduling of treatments, surgeries, and follow-up appointments.

· Ensure that all necessary pre-treatment steps, such as lab work or imaging, are completed.

· Monitor patient progress and follow up to ensure adherence to treatment plans.

· Adjust treatment schedules as needed in response to patient needs or surgeon recommendations.

Financial Coordination:

· Discuss treatment costs with patients and provide detailed estimates.

· Review insurance coverage and assist patients with understanding their benefits.

· Coordinate with the billing department to manage insurance claims and payments.

· Develop and discuss payment plans for patients who require financial assistance.

Administrative Duties:

· Maintain accurate and up-to-date patient records in the electronic health record (EHR) system.

· Prepare and manage treatment-related documentation.

· Communicate effectively with clinical and front office team members to ensure seamless patient care.

· Handle patient communication, including appointment reminders and follow-up calls.

· Maintain accurate patient records, help the front desk with answering phones, accepting payments, and checking patients in/out when needed.

· Other duties as assigned by the practice administrator.

Compliance and Confidentiality:

· Ensure adherence to healthcare regulations and privacy laws, including HIPAA.

· Maintain patient confidentiality and secure handling of sensitive information.

· Follow clinic policies and procedures to maintain compliance with healthcare standards.

Qualifications

Education:

· High school diploma or equivalency, required.

Experience:

· Previous experience in a healthcare setting, particularly in treatment coordination or patient care roles, is highly desirable.

· Full understanding of surgical guide treatment from patient consultation to execution.

· Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

· Approachable, professional demeanor

· Strong communication and interpersonal skills.

· Detail-oriented and thorough in task execution.

· Excellent organizational and multitasking abilities.

· Proficiency in using electronic health record (EHR) systems and other office software.

· Knowledge of medical terminology and healthcare practices.

· Ability to work in a fast-paced environment and handle stressful situations with professionalism.

· Empathetic and patient-focused approach to care coordination.

· Independent decision-making skills and utilization of sound judgement.

DISCLAIMER
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.