Patient Consult Coordinator

Title: Patient Consult Coordinator
Practice: Mid Kansas Oral & Maxillofacial Surgery 
Location: Wichita, KS
Hours: 

Monday through Thursday:  7:00 AM–5:00 PM

Friday:  7:00 AM–2:30 PM

Position Purpose:

The Phone Consult Coordinator plays a crucial role in an oral surgery practice by managing all incoming and outgoing phone consultations. This role involves coordinating communication between patients and the surgical team, scheduling consultations, and ensuring a seamless patient experience from initial contact to treatment planning.

Essential Functions

Patient Communication:

• Answer incoming calls and respond to patient inquiries regarding oral surgery services, procedures, and policies.
• Provide clear and accurate information to patients about consultation processes, preparation, and follow-up.

Consultation Scheduling:

• Schedule and coordinate initial consultations between patients and oral surgeons.
• Manage and optimize the surgeon’s calendar to ensure timely and efficient scheduling of consultations and procedures.

Documentation and Follow-Up:

• Record detailed notes from patient interactions and consultations in the practice’s electronic health record (EHR) system.
• Follow up with patients’ post-consultation to answer additional questions and assist with next steps, including scheduling surgical appointments.

Patient Education:

• Educate patients on the importance of pre-consultation preparations and required documentation.
• Provide information about financial aspects, including insurance coverage and payment options.

Coordination and Collaboration:

• Work closely with the surgical team, including oral surgeons and surgical assistants, to ensure that all patient needs are met.
• Collaborate with the administrative team to maintain an organized workflow and address any issues that arise.
• Work closely with referring dentists, billing departments, and insurance companies.

• Coordinate with other departments to streamline insurance processes and improve efficiency.
• Participate in team meetings and contribute to process improvement initiatives.

Qualifications

Education:

• High school diploma or equivalency, required.
• Additional coursework or certification in medical administration is a plus.

Experience:

• Minimum of 1-2 years of experience in a medical office, preferably in a dental or oral surgery setting.
• Familiarity with healthcare insurance policies, procedures, and regulations.
• Knowledge of relevant regulations and compliance requirements in healthcare.

Performance Requirements:

• • Approachable, professional demeanor
  • Strong communication and interpersonal skills.
  • Detail-oriented and thorough in task execution.
  • Excellent organizational and multitasking abilities.
  • Proficiency in using electronic health records (EHR) and scheduling software.
  • Knowledge of medical terminology and healthcare practices.
  • Ability to work in a fast-paced environment and handle stressful situations with professionalism.
  • Empathetic and patient-focused approach to care coordination.
  • Independent decision-making skills and utilization of sound judgement.

• We offer Medical, Dental, and Vision Insurance plans to our full-time employees.
• Two out of the three medical plans offered include Health Savings Account (HSA) eligibility.
• Company-paid Life, AD&D and Long-Term Disability coverage.
• Additional Voluntary Life and AD&D Insurance for you and your family!
• Voluntary Short-Term Disability Insurance available to you as well
• Dependent Care Flexible Spending Account (FSA) offered.
• Immediately begin saving for retirement through our 401(k) starting with very first paycheck!
• Employer 401(k) contribution and Profit Sharing after six months of employment
• PTO and 8 Paid holidays for fulltime employees!

DISCLAIMER

The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work.  This is not an exhaustive list of all duties and responsibilities.  OPS’s management reserves the right to amend and change responsibilities to meet business and organizational needs as necessary.