What are the responsibilities and job description for the International Admissions Representative position at Oral Roberts University?
ABOUT US
Oral Roberts University is a non-profit organization whose staff and faculty actually make a difference in the lives of its students. We pride ourselves on our culture and the values we uphold. Our team is passionate about what we do, and we want you to make us even better!
CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.
JOB DESCRIPTION
- FULL TIME
The International Admissions Representative serves as the primary point of contact for prospective international students, guiding them through the admissions journey and ensuring a seamless transition to online study at ORU. This role combines relationship-building, academic counseling, and proactive communication to drive enrollment and support student success.
RESPONSIBILITIES
- Engage prospective international students via phone, email, and other digital communication channels promptly and professionally.
- Build and maintain strong relationships with prospects, understanding their goals and guiding them through the opportunities offered by ORU’s online programs. Evaluate prospect interest levels and identify high-yield candidates for focused recruitment efforts.
- Achieve daily, weekly, and monthly recruitment goals as assigned by the supervisor.
- Provide clear and personalized guidance to prospective students and their families regarding online academic programs, degree requirements, and application processes.
- Maintain ongoing communication with assigned applicants, updating them on admissions status, acceptance notifications, and next steps. Ensure applicants are well-informed and supported throughout the admissions journey.
- Respond to inquiries from prospective students regarding admissions, acceptance, and special circumstances.
- Identify and resolve issues that may impede application completion or enrollment. Provide personalized support for unique cases requiring follow-up or specialized solutions.
- Develops and maintains excellent working relationships with ORU departments that also provide service to online learners, maintaining open lines of communication and fostering an atmosphere of continuous improvement.
- Utilizes Salesforce, ORU’s CRM system, to track and record interactions with students. Uses other systems as required to manage student progression toward enrollment.
- Represent ORU’s online programs at university events, conferences, virtual fairs, and other recruitment opportunities. Participate in recruitment initiatives and other special projects as assigned by the supervisor.
COMPETENCIES
Education: Bachelor’s degree required, Masters degree preferred
Experience: Two (2) years of related work experience in consultative sales, marketing, customer service or related field required.
Qualifications:
- Strong communication and interpersonal skills, with the ability to connect with diverse international audiences.
- Experience in student recruitment, admissions counseling, or related fields preferred.
- Ability to manage multiple tasks, meet deadlines, and work independently in a digital environment.
- Cultural awareness and sensitivity in supporting international students.
- Proficiency in CRM systems and online communication tools is a plus.
Equal Employment Opportunity:
Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.