What are the responsibilities and job description for the Front Desk Attendant - Hammer Center position at Oral Roberts University?
ABOUT ORU
Oral Roberts University is a Christian University located in Tulsa, Oklahoma. As a globally recognized, Holy Spirit-empowered University, we develop whole leaders for the whole world through a unique Whole Person education. Students come to ORU not to “stay” in their faith but to GROW in faith and become the Spirit-empowered leaders they are called to be. Faculty, staff, and students must adhere to the Code of Honor Pledge for ORU.
CURRENTLY ACCEPTING APPLICATIONS FOR ALL POSITIONS UNTIL FILLED.
OVERVIEW
- FULL TIME
To provide support to all patrons entering the Armand Hammer Student Alumni Center (AHASC) and offer general Concierge services.
RESPONSIBILITIES
- Ensure the Hammer Front Desk is staffed at all times. Greet all persons entering the building.
- Manage all aspects of front desk communications. Answer patron questions, check out game items and inventory supplies, handle deliveries, and perform other front desk duties.
- Help solve problems between students and other patrons.
- Monitor building use and report any problems to the Front Desk Supervisor, Building Manager, and Executive Director.
- Offer the best customer service to students, parents, and other patrons at all times.
- Occasionally work at other Concierge desks or events as needed.
- Learn the Maximo campus work order system and enter dorm and facility work orders.
- Assist the Concierge office and events in peak times.
- Cross-train for other Concierge desks and duties.
- Other various duties as assigned by supervisors.
COMPETENCIES
EDUCATION: Requires a High School diploma or GED.
EXPERIENCE/SKILLS/ABILITIES: Previous clerical and customer service experience helpful. Must have excellent interpersonal, organizational, and multitasking skills. Must be personable and able to meet and greet customers with a cheerful attitude. Must be knowledgeable of information needed to accurately answer questions about the facility and be detail-oriented. The ability to make decisions and act effectively in stressful situations is required. Must have basic computer knowledge; experience with Microsoft Word and Excel is helpful.
Must maintain a high level of confidentiality of information.
Maintains compliance with the Family Educational Rights and Privacy Act (FERPA) policy and its’ procedures
Equal Employment Opportunity:
Oral Roberts University promotes equal employment opportunities for all individuals regardless of differences in race, color, religion, sex, national origin, age, disability, or veteran status.