Applications Specialist - Product Tech Support

Essential functions

• Provide technical product and application support to customers, Sales, Customer Service, Quality, and other internal teams.
• Recommend products and alternatives based on substrate, environment, durability, removability, installation method, and end use.
• Troubleshoot product and application concerns through research, testing, and hands-on evaluation.
• Perform application testing involving adhesion, vinyl application, cutting, printing, laminating, substrates, and related processes.
• Support customer complaints, claims, and RMAs by gathering information, evaluating samples, documenting findings, and assisting with root-cause investigations.
• Partner with Quality, R&D, Product Management, Production, and Sales to resolve technical issues and evaluate product performance.
• Maintain accurate technical, testing, CRM, and RMA documentation.
• Develop strong knowledge of the company’s product portfolio, technical data, application guidelines, and industry best practices.
• Create and deliver product/application training and technical resources for customers and internal teams.
• Participate in customer demonstrations, product trials, technical projects, and continuous improvement initiatives.

position requirements

Education Requirements:

• High school diploma or equivalent required; associate or bachelor’s degree in technical, manufacturing, graphics, engineering, chemistry, or related field preferred.
• Excellent English written and verbal communication skills required

Work Experience:

• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook) and Internet browsers

Aptitudes & Characteristics:

• Must have a positive “can do” attitude and a sense of accountability; takes initiative
• Willingness to help the department meet goals
• Professional demeanor and excellent interpersonal skills for working with diverse populations
• Ability to interact and communicate with individuals at all levels of the organization
• Excellent organizational skills and time management; Effective listening skills
• Must be a fast learner, driven and self-motivated; strive towards continuous improvement
• Ability to work with little to no supervision, multi-task and meet deadlines
• Ability to follow directions, work independently, prioritize work in a fast-paced environment

Work Environment:

This position works in both office and manufacturing environments and includes hands-on product testing. Occasional travel may be required for customer visits, training, trade shows, or field application support.