Sr. Security Operations Center Manager

Job Description

Oracle's Global Physical Security (GPS) Operations Team secures the corporation's data center and facility footprint through physical access, video monitoring, alarm management, incident response, and coordinated operational controls. The Physical Security Operations Analyst is the on-site IC4 owner for the Shackelford, TX local SOC operating model.

This role is not a people-manager position. It leads the SOC function: establishing reliable procedures, ensuring local operators and contracted personnel can execute them, coordinating with the Global Security Operations Center (GSOC) and site partners, and resolving the systems, process, documentation, training, and escalation gaps that affect monitoring and response.

The role operates with substantial independence and is accountable for operational readiness, consistent incident handling, clear handoffs, and measurable improvement across the local SOC environment.

This is an on-site role in our Santa Teresa, NM location.

Responsibilities

• Own the local SOC operating model for Shackelford, including alarm monitoring, camera verification, dispatch coordination, incident logging, shift handoffs, and escalation paths.
• Translate GSOC SOPs, Alarm Master Matrix requirements, site post orders, and local operating needs into usable runbooks, job aids, and response workflows.
• Standardize the investigation, documentation, and escalation of alarms and incidents so actions are timely, consistent, and traceable across shifts.
• Maintain local readiness for Lenel access-control alarms, Milestone video monitoring and retrieval, communication tools, and documented degraded-mode procedures when systems or connectivity are impaired.
• Coordinate with GSOC, Security Systems, Data Center Operations, construction, guard force leadership, IT/network teams, and vendors to diagnose monitoring gaps, restore service, and close recurring break/fix issues.
• Support construction-to-operations transitions by validating monitoring coverage, alarm visibility, camera readiness, access-control changes, commissioning activity, and operational handoffs before sites or systems enter service.
• Develop and maintain practical training plans, access readiness, and competency checks for SOC operators and contracted staff; provide functional guidance without assuming direct personnel-management authority.
• Analyze alarm, incident, outage, response-time, and quality data; establish meaningful performance measures and recommend corrective actions, preventive controls, and process improvements.
• Maintain audit-ready SOC documentation, including shift logs, incident records, escalation guides, operating procedures, training materials, outage playbooks, and after-action follow-up.
• Serve as the local functional escalation point for SOC process and systems issues, escalating material risk, critical incidents, and unresolved service failures through the defined GPS and GSOC paths.
• Support GPS Investigations by preserving, locating, and documenting relevant video, alarm, and access-control information for review of suspicious activity or incidents.
  
  
  

Scope, Judgment, and Collaboration

• Works independently on significant operational issues where sound judgment is required to assess risk, define an appropriate response, and coordinate action across multiple teams.
• May direct day-to-day functional work, training, and adherence to approved procedures for contracted SOC operators and technicians; does not have direct reports or responsibility for personnel actions.
• Builds effective working relationships with GSOC, Security Systems, Data Center Operations, investigations, construction, IT/network teams, vendors, and guard-force partners.
• Escalates decisions outside the role's authority, including staffing, contractual matters, enterprise standards, and high-consequence incidents, to the appropriate GPS leader or GSOC partner.
  
  
  

Qualifications

• Seven or more years of relevant experience in physical security operations, a security operations center, local alarm center, control room, or enterprise physical-security technology environment.
• Hands-on experience with access-control, video-management, alarm-monitoring, and incident-management workflows; Lenel and Milestone experience strongly preferred.
• Demonstrated ability to create, improve, and use operational runbooks, alarm response procedures, escalation guides, shift-handoff standards, and training materials.
• Experience diagnosing or coordinating resolution of monitoring, camera, access-control, network, or system-integration issues in a live operational environment.
• Strong incident documentation, analytical, communication, vendor-coordination, and cross-functional project skills.
• Ability to work on-site in Shackelford, Texas and support a 24/7 operational environment, including response to significant incidents or system outages when required.
  
  
  

Preferred Qualifications

• Experience supporting data center physical security operations, construction-to-operations transitions, or high-availability environments.
• Experience with PSIM platforms, alarm/event automation, ticketing integration, analytics, or reporting/KPI development.
• Familiarity with incident documentation and control expectations in regulated or audit-sensitive environments, including SOC 2, PCI DSS, ISO 27001, or equivalent.
• Bachelor's degree in security, criminal justice, engineering, information systems, or a related discipline; equivalent experience will be considered.
  
  
  

Success Measures

• Consistent alarm verification, dispatch, documentation, and escalation across shifts.
• Current, usable runbooks, training records, shift-handoff standards, and degraded-mode procedures.
• Improved visibility into system outages, camera/access-control issues, response performance, and recurring operational risks.
• Reliable coordination and clear local-to-GSOC handoffs during incidents, outages, and operational transitions.
  
  
  

Qualifications

Disclaimer:

Certain U.S. based or U.S. customer or client-facing roles may be required to comply with applicable requirements, such as immunization/occupational health mandates, and/or drug testing requirements.

Range and benefit information provided in this posting are specific to the stated locations only

US: Hiring Range in USD from: $74,100 - $148,300 per year. May be eligible for bonus and equity.

Oracle maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, market conditions and locations, as well as reflect Oracle's differing products, industries and lines of business.

Candidates are typically placed into the range based on the preceding factors as well as internal peer equity.

Oracle US offers a comprehensive benefits package which includes the following:

• Medical, dental, and vision insurance, including expert medical opinion
• Short term disability and long term disability
• Life insurance and AD&D
• Supplemental life insurance (Employee/Spouse/Child)
• Health care and dependent care Flexible Spending Accounts
• Pre-tax commuter and parking benefits
• 401(k) Savings and Investment Plan with company match
• Paid time off: Flexible Vacation is provided to all eligible employees assigned to a salaried (non-overtime eligible) position. Accrued Vacation is provided to all other employees eligible for vacation benefits. For employees working at least 35 hours per week, the vacation accrual rate is 13 days annually for the first three years of employment and 18 days annually for subsequent years of employment. Vacation accrual is prorated for employees working between 20 and 34 hours per week. Employees working fewer than 20 hours per week are not eligible for vacation.
• 11 paid holidays
• Paid sick leave: 72 hours of paid sick leave upon date of hire. Refreshes each calendar year. Unused balance will carry over each year up to a maximum cap of 112 hours.
• Paid parental leave
• Adoption assistance
• Employee Stock Purchase Plan
• Financial planning and group legal
• Voluntary benefits including auto, homeowner and pet insurance
  
  
  

The role will generally accept applications for at least three calendar days from the posting date or as long as the job remains posted.

Career Level - IC4

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