What are the responsibilities and job description for the Product Support Manager position at Oracle?

Are you a people person who enjoys directing the day to day operations? If you have experience leading teams, this is an incredible opportunity to excel in an exciting, fast-paced arena!

At Oracle Health, we put humans at the heart of every conversation. Our mission is to create a human centric healthcare experience powered by unified global data. From patients to providers, payers, and the global population, our objectives are to improve health, reduce costs, and enhance the healthcare experience. We offer the most secure and reliable healthcare solutions, which connect clinical, operational, and financial data to improve care and advance decision-making around health and well-being.

As a global leader we’re looking for a Production Support Manager to drive success as part of our International Support team. Join us and create the future.

What you will do

You will manage the team that is responsible for performing solution-related service request investigation, incident resolution, and application maintenance.

• Ensure all phases of support are properly tracked

• Prioritize and schedule work resources

• Meet quality standards, promote client satisfaction, and adhere to SLAs

• Act as an escalation point

• Lead, direct and review the team's work to achieve operational or functional targets or objectives with measurable

• Travel up to 20%

• Participate in on-call rotation as needed

• Willing to work from the Agadir office 5 days per week

Required Experience

• A bachelor’s degree in IT, Healthcare or related field or equivalent relevant work experience

• At least 5 years Healthcare IT or Life Sciences work experience

• At least 3 year of people or matrix management experience and customer service work experience

• At least 2 year of customer service work experience

• Fluent English skills

On-Site

Qualifications:

Career Level - M2

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What are the responsibilities and job description for the Product Support Manager position at Oracle?

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