Data Center Support Services Technician - Washington Vets to Tech (WaV2T)

About the Opportunity
Oracle is proud to partner with Washington Vets to Tech (WaV2T) to support transitioning service members, veterans, and military spouses as they begin their civilian technology careers. If you’ve completed the Server and Cloud Application: Data Center Technician Pathway, this is your opportunity to put your hands-on training, industry certifications, and mission-driven discipline to work in one of Oracle’s world-class data centers. 

Role Overview
As an Oracle Data Center Technician, you will be a vital liaison between our engineering teams and the physical data center operations environment. You will apply your WaV2T-acquired skills to troubleshoot and resolve server, network, and facilities issues, ensuring Oracle’s cloud services remain robust and reliable. Your experience with mission-critical operations, documentation, and structured procedures will enable you to thrive in Oracle’s dynamic, round-the-clock data centers. 

Qualifications:

Minimum Job Qualifications
Education and/or Experience:
3 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 1 years of experience in client-facing, direct customer support and service, data center, or related field experience.

Job Skills:
Customer Service: Demonstrated ability to deliver high-quality customer service, resolving issues with professionalism.
Troubleshooting: Demonstrated ability to troubleshoot and resolve technical issues.
Network Support: Demonstrated ability to manage and troubleshoot network infrastructure and connectivity.
Hardware Support Demonstrated experience diagnosing and repairing hardware issues in support of IT operations.
IT Infrastructure/Server Trouble Shooting Experience:
2 years of experience in IT infrastructure, data center services, or server administration.

Preferred Job Qualifications
Education and/or Experience:
4 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

High School Diploma, General Educational Development, or equivalent AND 3 years of experience in client-facing, direct customer support and service, data center, or related field experience

OR

Associate Degree in Computer Science, Information Technology, Data Center Operations or related field AND 2 years of experience in client-facing, direct customer support and service, data center, or related field experience.
Cloud Environment (Hyperscale) Experience :
1 year of experience in hyperscale cloud environments.

Responsibilities:

Key Responsibilities 

• Leverage your WaV2T practical training and CompTIA certifications to install, maintain, and optimize server and network hardware.

• Respond to and triage incidents affecting facility or IT operations using your operational prioritization and incident response training.

• Diagnose and repair servers and networking equipment in accordance with Oracle’s and industry best practices.

• Serve as a technical liaison, communicating clearly with technical and non-technical teams.

• Manage inventory and logistics, ensuring accurate record-keeping of assets and spare parts.

• Participate in 24/7 shift rotations to support continuous operations, exhibiting teamwork and adaptability in a mission-critical environment.

• Plan and commission new rack equipment, assist with data center white space design, and perform structured fiber and copper cabling.

• Adhere to compliance, safety, and environmental regulations, reflecting the high standards of your military and WaV2T background.

Required Skills & Experience 

• Successful completion of the Server and Cloud Application: Data Center Technician Pathway (WaV2T), including CompTIA Tech and/or Linux certification (or equivalent military technical training/work experience).

• 0-1 years’ experience in IT infrastructure, military communications, electronics, or data center support roles (including experience gained during military service).

• Proficiency in troubleshooting servers, networking devices, and IT equipment—enhanced by hands-on labs and real-world scenario training.

• Knowledge of data center operations, including electrical, cooling, airflow management (hot aisle/cold aisle), and commissioning rack equipment.

• Strong skills in structured cabling (fiber and copper) and inventory management.

• Understanding of systems administration (Linux and/or Windows, command line), core OS services (SSH, Telnet, RDP, FTP, NFS, DNS, DHCP), networking fundamentals (DNS, TCP/IP), and IT hardware concepts (RAID, SAN, x86, SCSI, FC, Ethernet, remote management tools).

• Physically able to lift up to 25kg and work in confined or elevated settings.

• Must be located near or willing to relocate to North Dakota 

Professional Attributes 

• Mission-focused discipline, exceptional documentation, and strong time-management skills.

• Demonstrated teamwork, clear communication, and the ability to follow procedures under pressure.

• Commitment to continuous learning, safety, and compliance.

• Adaptability to new systems and willingness to contribute to a collaborative environment.

Preferred Qualifications 

• Academic Computer Science certificate (18 college credits) via WaV2T/Saint Martin’s University.

• Experience with incident response, escalation, and change management in a technical setting.

• Exposure to professional development activities like resume building, LinkedIn optimization, and mock interviews.